Customer Service Specialist 2 - (STA007090)

Responsible for providing leadership to the Business Services Customer Service Center staff.

1. Responsible for greeting customers for the Service Center and works to resolve more complex questions and issues.
2. Aids in the development of procedures and training materials for Center HRMS and Finance classes.
3. Coordinates and conducts training classes as well as implements online classes via the web.
4. Oversees the set-up of email accounts for Service Center staff.
5. Reviews daily audit reports and assists with maintaining integrity of the data.
6. May assist with performance assessment of the university's customer service needs; assists with developing business solutions to address those needs.
7. Assists with processing and data entry of transactions.
8. Performs other job-related duties as assigned.

EEO/AA

Qualifications :

Associates and 3 years experience.

Requires specialized training in basic trades, principles, procedures, practice, routines or techniques in a specific area or trade which might normally be acquired through up to 18 months of education or training beyond the high school level. Vocational competence in the operation of mechanical or electronic equipment may be required.

Requires a minimum of three (3) years of directly job-related experience.

Additional Information / Preferred Qualifications:

• Supervisor or lead experience in customer service call center setting
• Previous banking experience a plus
• Experience working in high volume customer service setting
• PeopleSoft experience is a plus
• Will consider experience in lieu of education
• May be required to work evenings or weekends as needed

Note: Please attach 3 professional references with your submission

Notes to Applicant: Experience in Customer Service, Higher Education and Peoplesoft