Human Resources Associate

Georgia, United States
Salary Not specified
Mar 26, 2021
Employment Level
Employment Type
Full Time

Human Resources Associate

Job ID: 225290
Location: Statesboro, Georgia
Full/Part Time: Full-Time
Regular/Temporary: Regular

About Us
Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.


Department Information
0350101 - Office of Human Resources

Job Summary
Deliver first line customer service support to the University on various Human Resources subject matters. Provide first point of contact support to calls/emails/chats/MyHelp tickets/in person requests internal and external to the University. Respond to inquiries to answer questions and resolve issues. Provide administrative support for the department.

  • Perform related duties as assigned to support the mission of the University
  • Assist HR Managers with the development of standard operating procedures; Provide input to update and maintain knowledge base, FAQs, solutions and troubleshooting guides
  • Perform reviews of Frequently Asked Questions/New Policy and Procedure lists to identify steps needed to answer client inquiries and add new questions or issues to database
  • Input data in various platforms to maintain employee records, support the recruitment process, and initiate employment eligibility verification and background checks
  • Manage documents for appropriate retention. Scanning to electronic format, if necessary
  • Perform employment verifications, conduct exit interviews, and process personnel transactions
  • Divide time between Operations' areas of Human Resources, answering phone calls, attending front desk and data entry
  • Respond to front counter inquiries, phone calls, MyHelp tickets, Google Chat and emails providing accurate, consistent and timely responses to HR process, system and policy requests
  • De-escalate situations through use of effective communication techniques and involve supervisor as necessary
  • Apply knowledge base, documented procedures, policies, and practices to accurately research and respond to inquiries
  • Make judgment decisions and provide resolution or distribute action items to appropriate HR team member
  • Track all customer inquiries, issues and transactions and request and communicate resolutions and updates using ticket management tools and other tracking tools
  • Initiate outgoing calls when call-back is required
  • Meet key performance measures such as first contact resolution, average answer speed, and answer quality, data entry precision and other Human Resources metrics

Required Qualifications
Educational Requirements
  • High school diploma or equivalent

Required Experience
  • Three or more years of related work experience

Preferred Qualifications
Additional Preferred Qualifications
  • Specialized knowledge in Human Resources
  • Ability to input data into HR systems with a high level of accuracy and efficiency

Preferred Experience
  • Experience explaining employee policies and procedures
  • Experience with customer service

Proposed Salary

Required Documents to Attach
  • Please provide three (3) professional references in the Required Documents to Attach section of your application.

Knowledge, Skills, & Abilities
  • Navigate web access and email with or without reasonable accommodation
  • Proficient and computer applications, including Microsoft Office, Google and e-mail
  • Ability to maintain confidentiality and secure sensitive information

  • Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

  • Demonstrate appropriate organizational skills as required for specific position
  • Effective communication (verbal and written), organizational and human relations skills
  • Demonstrated commitment to customer service centered work ethic
  • Demonstrated commitment to equity, diversity and inclusion

Apply Before Date
April 9, 2021

Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at

For technical support, please call the Shared Services Center at (877) 251-2644 or

Conditions of Employment
  • Georgia Southern University is a Tobacco and Smoke-Free Community.
  • Successful completion of background investigation and legal authorization to work in the US prior to employment
  • Must be able to perform duties and responsibilities with or without reasonable accommodation.

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity
Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information
  • Must be able to perform duties and responsibilities with or without reasonable accommodation.
  • Work generally performed in office environment
  • Workweek may occasionally extend beyond 40 hours
  • Duties include repetitive activity, data entry, confinement to workstation for extended periods
  • Occasional travel may be required

Background Check

Other Information
Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from historically underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.

To apply, visit


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