Processing Specialist for Loan and Grant Programs (Financial Aid)

Indiana, United States
Salary Not Specified
Mar 26, 2021
Employment Type
Full Time

Thank you for your interest in the University of Indianapolis! The University is a private, liberal arts university located on 65 acres, just minutes from downtown Indianapolis. With more than 700 faculty and staff, it is a place where you can become part of a close-knit campus community that emphasizes the importance of community partnerships in the future growth of the University.

UIndy’s mission is to prepare its graduates for effective, responsible, and articulate membership in the complex societies in which they live and serve, and for excellence and leadership in their personal and professional lives. The motto of "Education for Service" provides the foundation for our work to better our communities, both near and far.

As University employees, we know the work we do is important to our students and our communities. To accomplish our mission, we welcome talented, civic-minded and diverse individuals from all career levels to help maintain our high standards of excellence and quality. If you want to join our dynamic environment and experience hard work, creativity, and teamwork, we welcome your application!

The University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX.


The University of Indianapolis is accepting applications for the position of Processing Specialist for Loan and Grant Programs for the Office of Financial Aid. This is a full-time, non-exempt staff position.

Responsibilities include, but are not limited to, serving as the customer service contact, both in-person and via the telephone, and providing counseling to students and parents regarding application procedures for numerous financial aid programs. The specialist will also perform processing tasks related to student loans and athletic grants.


  • General programmatic responsibility for loan programs (Stafford, PLUS, Perkins, private alternative loans)
  • Counsels students and parents on the eligibility criteria and application procedures for over 200 federal, state, university and outside financial aid programs
  • Manages the electronic transmission and receipt of loan application data and monitors acknowledgements of loans processed
  • Solves loan processing and disbursement problems working with the Department of Education
  • Diagnoses the various facets of each student’s financial problem and uses problem-solving ability to help the student secure necessary financial aid
  • Maintains knowledge of the functionality of other departments and makes referrals for students with non-financial aid problems
  • Assist in the administration of the Athletic Grant program


  • High school diploma or GED is required
  • Proven ability to interact positively and provide exceptional customer service to all internal and external customers is required
  • Ability to manage multiple tasks simultaneously to meet deadlines required
  • Excellent communication, interpersonal, written, and organizational skills are required
  • Intermediate experience with Microsoft Word is required
  • This position requires a clean or acceptable driving record


  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Tuition Discount
  • Free Parking

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