Technician, Records, Workforce & Continuing Education
The Workforce & Continuing Education (WCE) Records Technician performs registration functions for continuing education programs. The WCE Records Technician enters data from a variety of sources, primarily the continuing education registration form. This position requires daily contact with continuing education student emphasizing quality customer service. Additional responsibilities include: registering continuing education students in-person, over the phone, online; answering questions and/or guiding students to appropriate departments as needed; processing drops, adds, and transfers for all WCE courses; processing scholarships, fee-waivers, and other financial-related transactions; and maintaining WCE student records (e.g. name changes, duplicate records, address changes). This position requires an individual who can maintain confidentiality and security of records as well as work with minimal supervision. The Records Technician must maintain a thorough knowledge of institutional policies and procedures, especially those impacting the WCE Registration process, WCE programs, continuing education regulations, and registration data systems.
Associate's degree from a regionally accredited college/university
Bachelor's degree from a regionally accredited college/university
- 2 years of experience providing customer service in a fast-paced environment - 2 years of experience as an office assistant, records technician, or other data entry related field - 2 years of experience utilizing an integrated database system to evaluate and meet customers' needs
- Greater than 2 years of experience providing customer service in a fast-paced environment - Greater than 2 years of experience as an office assistant, records technician, or other data entry related field - Greater than 2 years of experience utilizing an integrated database system to evaluate and meet customers' needs - Experience with an educationally-based relational database (e.g. Colleague, Banner, etc.) - Experience in a post-secondary student registration office