Director of Online and Distance Education Enrollment Management
- Employer
- Husson University
- Location
- Maine, United States
- Salary
- Salary Not specified
- Date posted
- Mar 25, 2021
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- Position Type
- Administrative, Academic Affairs, Other Academic Affairs
- Employment Level
- Administrative
- Employment Type
- Full Time
DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Builds and leads recruitment and retention efforts of all
online programs to enhance the regional, national, and
international reputation of the University and meet established
enrollment goals.
2. Develops and implements operational policies, procedures, and
standards for quality assurance in online programs.
3. Ensures standardized practices of processing prospective student
inquiries through enrollment are implemented. Monitors and reports
conversion progress/metrics and initiates and implements corrective
action as needed.
4. Ensures online programming maintains a culture of superior
customer service through example, encouragement, and direction to
staff and faculty.
5. Builds strong working relationships with external partners to
enhance revenue through development of online programs.
6. Provides liaison between the University and the administration
of partner institutions (for example: community colleges, military
education centers, high schools, corporations), as assigned.
7. Works closely and collaboratively with residential admissions
and financial aid staff.
8. Supervises and trains online student support and recruitment
staff.
9. Assumes responsibility to maintain and upgrade professional
knowledge and skills with regulations, industry trends, current
practices, new developments, and applicable laws.
10. Serves as a role model for the Universities standards of
conduct.
11. Demonstrates a high degree of commitment to customer service
and student success.
12. Performs other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to
perform each duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the functions.
EDUCATION and/or EXPERIENCE
Education: Bachelor's degree required, Master's degree
preferred.
Experience: Minimum of five years of experience in higher education
online recruitment.
Knowledge, Skills and/or Abilities:
• Direct experience in recruitment for online or distance education
programs.
• Possess a sophisticated understanding of the tenets of retention
and recruitment plus demonstrated success creating and executing
business, strategic, and operating plans, including an
understanding of the national and global nature of the
online/distance education marketplace and strategies for being
competitive in this market.
• Excellent project management skills and proven supervisory and
staff development skills to effectively manage teams, inspire
quality performance, and enhance morale.
• Strong analytic, problem-solving, written and oral communication
and presentation skills.
• Proficiency in MS Office Professional and database management
tools, plus familiarity with common SIS and CRM software.
• Effective organizational skills are necessary as well as a high
regard for confidentiality.
• Positive attitude, flexibility, proven ability to work
successfully with diverse populations and demonstrated commitment
to promote and enhance diversity and inclusion.
• Work irregular hours and weekends as needed.
• Passion for Husson University's mission.
PI132693757
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