Financial Aid Counselor

The purpose of this position is to provide service to student and family traffic in the busy Financial Aid Office and to ensure that student service is maintained at a high level of excellence. This position will facilitate communication and education regarding financial aid programs and processes, in a confidential manner, while supporting the administrative staff with daily operations by coordinating several key processes.

• Serve as walk-in financial aid counselor for prospective and current students. Educate families on financial aid programs, regulations, various loan programs as well as document, financial aid, and loan application completion assistance.
• Assist with student/parent phone and email inquiries regarding financial aid information.
• Assist with tracking of verification and award documents into PowerFAIDS system; follow up with students for missing or incomplete documents.
• Financial literacy and education outreach to prospective and current students, primarily through the Husson Experience classes.
Co-manage student employees with Administrative Assistant.
Delinquent loan outreach; oversee i3 Group default prevention activities
Manage office social media presence.
• Presentations and Admissions events support, such as Open Houses, Eagle Days, and New Student Orientations.
• Other project and duties as assigned.

Bachelor's Degree preferred w/ a preference of experience in financial aid, or a comparable combination of experience from other professional positions.

• Ability to navigate and understand the university student administrative management systems, and State and Federal financial aid program regulations and policies.
• Demonstrated excellent oral and written communication skills
• Strong organizational skills with a focus on multi-tasking, transactional service
• Proven customer service experience, focused on client needs, well-developed listening skills, and demonstrated capacity to follow through on requests and problem resolution.
•Dedication to student service and success

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