Senior Manager, Business Operations


School of Medicine Mission: BCM School of Medicine at Baylor College of Medicine develops diverse, compassionate physician leaders and educators who provide expert patient-centered care to diverse populations, supported by evidence based practice and scientific innovation.

Job Purpose

The School of Medicine (SOM) is seeking a Senior Manager, Business Operations. The successful candidate will report directly to the School of Medicine Dean (SOM Dean) and serve as the administrative leader for SOM.
Together with the SOM Dean, the Senior Manager is accountable for managing the SOM financial, operational and human resources, developing and maintaining efficient and effective administrative infrastructure and ensure current and long-term business and operational goals are met.

This role manages cross-functional team members from each of the SOM programs and divisions to ensure administrative operations such as Finance, Administration, and Human Resources are functioning efficiently and effectively.

Job Duties

Strategic Planning and Implementation:

  • Developing, obtaining approval for, and directing short and long-term strategic business plans for the SOM, in alignment with overall institutional priorities while actively serving as the senior financial and administrative manager.
  • Preparing business analyses, funding plans, and development proposals; implementing plans for new programs; and designing and executing changes to existing programs.

Operations Management: .

  • Directing strategic business, programmatic, policy development, and operational planning in concert with the SOM Dean.
  • Providing financial analysis and programmatic oversight for the SOM and its programs.
  • Planning and managing all financial areas including all aspects of revenue and expense management.
  • Ensuring that administrative services in SOM are compliant with all applicable BCM policies and procedures.
  • Providing administrative direction and coordination of day-to-day functions, including those involving other BCM entities whose work impacts the business of the SOM.
  • Administrative liaison between SOM and central educational units under the Office of the Provost and central administrative units.

People Management: (Support the school and divisions/Deans Office/ Staff satisfaction/growth) The Senior Manager is responsible for both direct and indirect (dotted line) reports to direct finance, education administration and human resources.

  • Refining and developing an administrative structure that provides the necessary level of support services needed for the SOM’s continued success and strategic development.
  • Understanding and appropriately implementing the varied policies and procedures for staff. This requires direct engagement with the College’s Human Resources department.
  • Ensuring SOM employment activities and practices are in compliance with College guidelines and policies.
  • Providing advice and counsel to academic leaders on personnel decisions and actions, including promotions, salary actions, performance evaluations, training, performance management, and terminations.
  • Recruiting, interviewing, selecting, and critically evaluating the performance of staff who report to the Senior Manager. Providing counsel for SOM Program leadership in hiring program administrative staff.
  • Ensuring appropriate record confidentiality is maintained in compliance with BCM policies, and state and federal regulations.
  • Ensuring training, evaluation, and performance needs of staff including compliance, HIPAA, and information systems security requirements.

Budget and Financial Management:

  • Strategically managing financial resources for the SOM to achieve optimal utilization, including financial planning, budgeting, and accounting functions.
  • Exercising judgment and decision-making authority as delegated by the Dean to facilitate the optimal use of all resources.
  • Advocating high standards and holding staff and faculty accountable to SOM and BCM financial management policies involving personnel/payroll, purchasing, budget management, and travel.
  • Generating and analyzing financial reports, metrics and other decision support data.
  • Analytically reviewing financial reports and records and initiating corrective action in coordination with the central administrative offices (e.g., COO, COS, CFO).
  • Providing fiscal guidance and counsel to faculty and staff to help facilitate leadership’s ability to achieve educational goals.
  • Leading the process for allocation of funding for faculty teaching and other educational efforts.

Minimum Qualifications
  • Bachelor's degree.
  • Five years of relevant experience.

Preferred Qualifications
  • Master’s degree in business, healthcare or closely related field.

  • Excellent analytical, critical appraisal, problem solving and organizational skills including time management and ability to work at a high level with minimal direct supervision.
  • Strategic data analysis skills.
  • Project Management experience.
  • Ability to work effectively as part of a team.
  • High-level interpersonal, conflict resolution, communication and consultation skills.
  • Commitment to uphold and be a steward of Baylor's Mission, Vision and Values.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



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