Assistant Technical Specialist, University Police

Position Summary

The University at Buffalo Police Department seeks an Assistant Director of Campus Public Safety to provide a high level of support to the Instructional Support Specialist and Equipment Specialist.

This position supports the diverse technology infrastructure within the University Police Department as well as the expanding University wide security camera system. The candidate will be required to be actively involved in all aspects of University Police technical operations.

Candidates must possess a solid background in IT customer support and will be expected to work in a highly effective manner in areas concerning both day-to-day operations as well as on both short-term and long-term projects. Candidate will be a self-starter capable of producing results working both individually and in a team environment.

These duties will include but are not limited to the following items:

• Acts as lead technical manager for the implementation, maintenance and support of all technology based needs of the University Police department including both hardware and software platforms.
  
• Manages the installation and support of complex security systems for the university on North, South and Downtown campuses. Duties to include managing relationships with UB departmental customers and outside vendors. Coordinate bid specifications, cost estimates and system implementation.
  
• Provide on-going support for campus security camera systems. Duties to include managing support relationships with appropriate university personnel as well as with UB departmental customers and outside vendors. Coordinate new camera installations with outside vendors. Monitor the campus security camera system to ensure proper functionality of security cameras. Coordinate repair, replacement and upgrades of all campus security cameras. Candidate will also be responsible for ensuring that UB departments and employees are adhering to the UB Security Camera Usage Policy.
  
• Maintain, oversee and coordinate with proper university personnel and vendors the UB Blue Light Emergency phone system.
  
• Oversee, maintain, support and coordinate with appropriate university personnel all University Police workstations and tablets at all departmental locations on the North, South and Downtown campus’s as well as all mobile tablets in Police Patrol cars.
  
• Oversee, maintain, support and coordinate with appropriate vendors the University Police radio system which includes software based dispatch consoles, portable and mobile radio units.
  
• Responsible to oversee, maintain and coordinate with appropriate university personnel for the support and maintenance of the University Police recording applications which include radio transmissions, VoIP and analog phone calls.
  
• Provide application training and support for University Police staff. Applications include both commercial products (e.g. Microsoft Office Suite, Adobe products, etc.) as well as systems specific to University Police and Law Enforcement Agencies.
  
• Assist with the maintenance of the University Police vehicle fleet to include in-car electronics, emergency lighting, mobile radios and in-car tablets.
  
• Ensures all University Police systems are fully operational and that any loss of service is restored in a timely and efficient manner.
  
• Make recommendations and implement processes and equipment to advance the mission of the University Police and to ensure that the University Police technology resources are kept current, effective and secure.

Normal work hours are 8:30am to 5:00pm Monday through Friday. However, all duties listed above occur in a 24/7/365 environment. Therefore, as part of your professional obligation working extended hours, weekends, holidays and varied hours may be required. Candidate is also expected to be available on-call outside of normal work hours.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications

• Bachelor’s Degree
  
• Two (2) or more years of technical experience working in a Windows environment
  
• High Degree of Professionalism, excellent written, verbal and customer service skills
  
• Personal initiative and self-discipline are necessary.
  
• Ability to troubleshoot computer software, hardware and network failures, camera software and hardware failures, and alarm system problems.
  
• Must be able to pass a comprehensive criminal background check
  
• Valid Driver’s License
  
• Ability to move up to 50lbs with the use of a cart or dolly and ability to climb a ladder up to 12ft

Preferred Qualifications

• Working knowledge security camera support experience using Video Management System
  
• Ability to troubleshoot camera software and hardware failures
  
• Ability to troubleshoot alarm system problems.
  
• Experience working with and troubleshooting electronic equipment
  
• Knowledge and experience with card access systems
  
• Experience with VOIP and analog phones
  
• Experience in or knowledge of a university community.

For more information, click the "How to Apply" button.