Technology Support Technician

Posting Details

Position Title

Technology Support Technician

Job Description

The Technology Support Technician will provide technical support for campus technology at the Technology Services help desk.

ESSENTIAL DUTIES
•Provide technical support for campus technology at the help desk.
•Resolve and route helpdesk tickets, provide resolution to end users, provide training and documentation of standard technology uses and issues.
•Support the scheduling, distribution and inventory of technology items to clients.
•Support the operation of campus telephone switchboards.
•Assist in deployment of campus technology updates.
•Update all technology knowledge base articles, training and procedures manuals.
•Perform other duties of a similar nature or level.

Required Qualifications

•Bachelor’s degree in computer related field
•Or equivalent combination of education and experience sufficient to successfully perform the essential duties.

Preferred Qualifications

•Certificates and training in hardware and software troubleshooting.

Physical Demands

FLSA

Non-Exempt

Additional Demands

Valid Drivers License
After hours or weekend work may be required occasionally.

KNOWLEDGE AND SKILLS
•Hardware and software troubleshooting Mac, Windows, presentation technology, network and telephone services
• Customer service and training experience
•Analytical and problem-solving
•Organizational and multi-tasking skills
•Technical writing
•Communication, interpersonal skills as applied to interaction with coworkers, administration, student and the general public

Hours of Work

M-F 8-4:30pm

Posting Number

S166P

Open Date

03/19/2021

Priority Deadline

03/29/2021

Open Until Filled

Yes
Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * What is the highest level of education attained?
   • GED
   • High School Diploma
   • Associates Degree
   • Bachelors Degree
   • Masters Degree
   • PHD
2. * How many years of experience do you have in this type of position?
   • 0-1
   • 1-3
   • 3-5
   • 5-7
   • 7+
3. * Please describe any previous experience you have working in a customer service enviornment
   
   (Open Ended Question)
   
   
4. * Do you have a valid driver's license?
   
   (Open Ended Question)
   
   

Documents Needed To Apply
Required Documents

1. Resume
2. Cover Letter
3. References (3-5 with contact information)

Optional Documents

1. Transcripts (unofficial)