Medical Assistant - 24 hrs/wk (IN-HOUSE ONLY)
This position is open to internal full-time and part-time permanent Coast Community College District (CCCD) employees to apply. External candidates and temporary CCCD employees are NOT eligible to apply. If you are not a current employee with CCCD, please do not apply at this time.
About Oran g e Coast Colle g e ( OCC )
Orange Coast College's 164-acre campus is located in Costa Mesa just minutes from Southern California's beautiful beaches. Founded in 1947, with classes beginning in 1948, OCC has grown into one of the nation's largest -- and finest -- community colleges, enrolling more than 25,000 students each semester. OCC has an unwavering commitment to equitable outcomes; inclusive practices; and rich racial, ethnic, and socioeconomic diversity. Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative student, employee, and community populations. Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative student, employee, and community populations. We currently enroll 21,498 students, the majority of whom are from racially minoritized populations: 35% of OCC's students are Latinx, 2% are African- American, 23% are Asian, less than 1% Native American, 31% are White, and 6% are multiracial. OCC engages in a variety of professional development opportunities and partnerships so that we can serve disproportionately impacted groups. Student-centered activities that support OCC's mission include campus-wide student success projects funded by the Office of Student Equity; partnerships with local Hispanic Serving four-year institutions; active programs that work to improve the academic achievement of racially minoritized students, such as PUENTE and UMOJA; Extended Opportunity Programs and Services (EOPS) and Disabled Student Program and Services (DSPS).
Coordinates and performs a variety of medical clinic front and back-office services. Provides support to healthcare providers, administering an office that receives and screens patient contacts, triages patient encounters, schedules appointments, and maintains fully compliant health records and communications. Performs certain medical records and business office functions such as arranging for ancillary health care services, lab and x-ray work, immunization, internal and external health support resource referrals for patients.
Distinguishing Career Features
The Medical Assistant provides a fully qualified level of clinic support to healthcare providers. The Medical Assistant requires knowledge of medical terminology, privacy and confidentiality laws, medical records maintenance and governance, medical billing and financial record keeping, and in addition to the services provided and work required of a high-volume urgent care clinic.
Essential Duties and Responsibilities
Specific duties may vary among departments, divisions, and jobs. Incumbents typically perform a substantial portion or all of the following types of duties, as assigned:
- Coordinates clinic office activities to facilitate provider, patient, records, and business activity. Receives walk-in guests and telephone inquiries from staff and students. Explains Health Center Services, eligibility, procedures, and payment policies. Provides students with reference materials, internal and external resources, and program information.
- Assesses patient contacts for nature and severity, providing basic triage to urgent care callers, and seeks assistance from health care providers as necessary. Contacts outside healthcare services and agencies, providing information and resolving matters as appropriate, routing calls and referring to services as necessary.
- Schedules clinic appointments in an electronic health record system according to established hours of service. Makes initial determination for the level of provider to be seen (e.g., RN, FNP, Physician, Mental Health Provider). Organizes medical information files to correspond with appointment schedules.
- Assembles, stores, retrieves, and reviews patient medical files and charts. Verifies that the file contains the necessary forms, identification, and consent agreements. Ensures that the chart is updated accurately and on a timely basis. Ensures that files, documentation, and Health Center communications comply with privacy laws. Reviews insertions to files for reporting purposes. Ensures follow-up appointments are scheduled as needed.
- Follows established procedures for storing, maintaining, retention, control, release, and disposal of records. Ensures compliance with state and federal laws for chart maintenance and governance. Releases medical information from charts as requested and in keeping with medical-legal requirements. Complies with Mandated Reporting requirements in accordance with medical and mental health legal requirements.
- Periodically reviews patient files for immunization updates or other information as required.
- Performs preliminary medical “work-ups” such as basic patient information and records vital signs and other observations. Collects specimens and arranges for pick-up by laboratories, receives test results, places information into the medical record, and with health care providers.
- Under the supervision of a nurse practitioner or doctor, sets up examination rooms and equipment before and after use. Ensures that surfaces, equipment, fixtures, and supplies are properly cleaned, stored, and organized for efficient access by providers.
- Ensures clinic medical provider orders are implemented. Secures required signatures and locates them in the patient file. Ensures patient follow-up appointments are scheduled as indicated by the healthcare provider.
- Compiles health and demographic information from students, noting health history including social and emotional aspects. Refers students to appropriate internal and external resources to meet identified health, social, and mental health needs. Prepares patient activity statistics such as the frequency and nature of visits and consultations.
- Maintains up-to-date fee and service schedules. Receives and processes charges to student health accounts. Prepares bills and records payments for student health services.
- Maintains records of time worked for contracted health care providers.
- Assists students and clinic staff in completing and filing student accident reports.
- Ensures adequate levels of medical and office supplies. Prepares and initiates medical and office supplies orders.
- Ensures adequate PPE is stocked for Health Center staff to safely provide care while supporting the maintenance of a clinic environment protected from communicable diseases.
- May oversee the work of and train students and other temporary workers.
- Performs other related duties as assigned that support the objective of the position.
- Required to abide by all District policies and procedures including Board Policy 3050 – Code of Professional Ethics.
Qualifications and Physical Demands
Knowledge and Skills
The position requires full working knowledge of the procedures, practices, and techniques used for outpatient medical clinics. Requires basic knowledge of medical terminology and patient care diagnostic codes. Requires working knowledge of medical administrative processes, medical terminology, file maintenance, and control. Requires working knowledge of sanitizing procedures for equipment and examination rooms. Requires a basic understanding of insurance billing procedures. Requires basic knowledge of medical triage and treatment protocols. Requires basic knowledge of the laws, rules, and regulations governing health care records as well as applicable federal and state laws for working with students, including mandatory reporting and confidentiality laws. Requires well-developed human relations skills to work effectively and cooperatively with professional staff and students; communicate technical, confidential, and sensitive concepts to others. Requires skill in using office productivity software such as word processing, data entry screens for health care information storage and retrieval, and spreadsheets. Requires sufficient math skills to record measurements and statistics. Requires sufficient writing skills to prepare diagnostic reports.
Requires the ability to perform the essential responsibilities and functions of the position. Requires the ability to prepare narrative and statistical reports. Requires a demonstrated ability to set up, maintain, and control the location of files and enter data onto standardized formats using computerized database programs. Requires the ability to perform basic arithmetic operations. Requires the ability to perform basic medical and mental health patient triage over the phone and in person. Requires the ability to work with and show sensitivity to a diverse student population from a wide range of ethnic, social, and economic backgrounds. Requires the ability to complete CPR, first-aid, and environmental health training within a reasonable period of time.
The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources. Essential functions will vary by position. As defined by Title I of the Americans with Disabilities Act (“ADA”) and California’s Fair Employment and Housing Act (“FEHA”), the District shall engage in a timely, good-faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.
Education and Experience
- The position typically requires a high school diploma and post-secondary education in Medical Assisting Program. Two years’ experience is preferred. Or, any combination of education and experience which would provide the required equivalent qualifications for the position.
- Requires a valid California driver's license. Requires a valid Healthcare Provider CPR/AED certificate. A Medical Office Assistant Certificate is preferred.
- Work is performed indoors and at a time outdoors where some exposure exists to communicable diseases.
Conditions of Employment
This position is open to internal full-time and part-time permanent Coast Community College District (CCCD) employees to apply. External candidates and temporary CCCD employees are not eligible to apply. If you are not a current employee with CCCD, please do not apply at this time.
This is an IN-HOUSE ONLY - temporary, categorically-funded, part-time, 24-hours per week, 12-months per year classified position. The District reserves the right to extend, modify, or eliminate this position based upon available funds. The normal hours of work will be Monday through Thursday 11:00 am to 5:00 pm, with the flexibility to occasionally work extended hours and/or weekends, if necessary, to meet the needs of the department. The effective date of employment will be arranged with the supervisor. (Salary Range EE-112)
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910 ) The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
The deadline to apply is April 19, 2021. Application materials must be electronically submitted online at htt p ://www.cccd.edu/em p lo yment . Incomplete applications and application materials submitted by mail will not be considered.
Applications must be received no later than the posted closing date. There are NO EXCEPTIONS . Electronic applications may be completed by visiting http ://www.cccd.edu/employment . Once you have completed an electronic application, you may apply to open positions within the Coast Community College District by submitting the application and all other required materials. Required materials differ for each open position and must be complete when submitted for a specific posting. Instructions for completing applications and applying to posted positions are available online or by calling Applicant Processing at (714) 438-4714.
All application materials become the property of the Coast Community College District and will NOT be copied or returned. Information for TDD users is available by calling (714) 438-4755.
To be considered for employment you must submit a complete application packet. A complete application packet includes:
- A complete online Classified/Management Employment Application .
- A current resume . (Attached as a separate document.)
- A cover letter highlighting your qualifications for the desired position. (Attached as a separate document.)
- Answers to Supplemental Questions . (clear and detailed responses required as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, or put 'see resume' or 'N/A', or leave blank).
To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. If you do not know an answer, please indicate so, but do not leave any space blank.
All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Please note: Possession of the minimum qualifications does not ensure an interview.
Any documents that you are unable to attach can be emailed to email@example.com. Emails must clearly indicate the job you are applying to and your name.
If you require accommodations in the Application or Examination Process, please notify Human Resources by calling (714) 438-4716 OR (714) 438-4713.
The Coast Community College District is a multi-college district that includes Coastline
Community College , Golden West College , and Orange Coast College . The three colleges offer programs in transfer, general education, occupational/technical education, community services, and student support services. Coastline, Golden West, and Orange Coast Colleges enroll more than 60,000 students each year in more than 300 degree and certificate programs.
Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to the needs of a changing and increasingly diverse population.
Coast Community College District is an Equal Opportunity Employer
The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.