Visitor Services Coordinator - Admissions - 16997


The Department of Admissions at the University of Wisconsin - Whitewater seeks an Visitor Services Coordinator (ASSOC STU SERV COORD).

This is an annual position and reappointment for subsequent terms is dependent upon needs of the position, university funding and external forces.


The Visitor Services Coordinator serves as a key member of the Admissions team and is responsible for the management of daily visits, college open house events, and the supervision of Campus Assistants-student tour guides. This is a 12-month, full-time position that reports to the Director of Admissions, and will be responsible for providing exceptional service to students, families and other constituents throughout the recruitment process. The individual will work collaboratively with the Admissions team and others across campus to ensure a positive visitor experience for students and families. The Visitor Services Coordinator is also responsible for recruiting, admitting and enrolling a talented and diverse student body. The individual will present information to prospective students during scheduled daily visit presentations, will recruit in an assigned territory, and will perform other duties as assigned by the director. Domestic travel is required, especially during the fall and spring recruitment seasons. The Visitor Services Coordinator must have the Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds. They must also possess the willingness and ability to be an active participant in following applicable safety rules and regulations, including necessary training and drills.


Minimum Qualifications:
  • Earned Bachelor’s degree
  • Valid driver’s license (or ability to obtain a valid driver’s license)
  • One-year experience in admissions, recruitment, higher education, or marketing related field
  • Strong written communication and public speaking skills
Desired Characteristics:
  • Strong organizational and event planning skills
  • Experience with web development and use of CRM (customer relationship management) systems
  • Professional experience working with students and/or individuals from diverse backgrounds
  • Fluency in a second language; preferable Spanish
  • Familiarity with student information systems, particularly PeopleSoft
  • Effective interpersonal skills and ability to establish positive interaction with students, staff and faculty
Knowledge, Skills & Abilities:
  • Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills
  • Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds

The following examples of duties and responsibilities illustrate the general range of tasks assigned to the position, but are not intended to define the limits of required duties. Other essential duties may be assigned consistent with the general scope of the position.

Campus Visit Experience
  1. Responsible for the development, management, and assessment of daily tours, high school group tours, Saturday visits, and Warhawk Premiere Days.
  2. Manage event registration, confirmation and communications to all visitors. Ensure that all aspects of the campus visit experience are scheduled and accomplished in a timely and positive manner.
  3. Responsible for all event management, including but not limited to, space reservations, event set-up, catering, check-in, coordination of speakers, additional staffing, etc.
  4. Collaborate regularly and extensively with other academic and/or administrative units on campus to ensure successful visit programs.
  5. Identify effective campus tour routes and engagement strategies.
  6. Assess student and family feedback, making adjustments as needed to guarantee the quality of campus visits.
Student Supervision and Training
  1. Responsible for the recruitment, selection, training and supervision of the admission’s Campus Assistants, which includes 14-16 students who provide campus tours.
  2. Develop and execute comprehensive training and development for Campus Assistants. Monitor and coach throughout the year.
  3. Schedule Campus Assistants in a manner that ensures adequate coverage for all campus visit events in a timely manner.
  4. Monitor student employment budgets.
Recruitment, Admissions and Enrollment Management
  1. Travel to and recruit students at college fairs and high schools in assigned territories in Wisconsin.
  2. Establish working relationships with high school counselors in the assigned regions.
  3. Review applications and make admission decisions in a fair manner, consistent with university and office policy.
  4. Create and implement effective communication strategies using the CRM and other venues of outreach.
  5. Field telephone and email inquiries from potential students and families and deliver informational presentations to students who come to campus for a tour.
  6. Meet with prospective students and their parents during campus visits.
  7. Be familiar with university policies and procedures, especially Housing, Financial Aid, First Year Experience, and Center for Students with Disabilities, to communicate effectively with prospects.
  8. Participate in professional organizations, conferences and workshops when appropriate.
  9. Serve as a liaison for one of the academic colleges and/or other university departments as a representative of the Admissions Office to serve as the primary office contact.
  10. Additional duties as prescribed by the Director of Admissions.


Founded in 1868, UW–Whitewater is one of eleven comprehensive universities in a public higher education system that also includes two doctoral institutions and a statewide Extension. In the fall of 2018, as a result of the University of Wisconsin System’s restructuring of the state’s 13 two-year campuses formerly known as UW Colleges, UW–Rock County began operating as a branch campus of UW–Whitewater under the new name of University of Wisconsin–Whitewater at Rock County. Together, these campuses form a preeminent academic institution driven by the pursuit of knowledge, powered by a spirit of innovation, and focused on transforming lives. The University of Wisconsin-Whitewater Main Campus and Rock County Campus are located conveniently near Milwaukee, Madison, and Chicago, and thus offers the advantage of beautiful small-town environments with easy access to the cultural and commercial opportunities of major metropolitan areas.

The Warhawk family — led by caring faculty and staff — is devoted to student success within a broad range of academic programs. UW-Whitewater has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the state. The campuses have more than 200 student organizations and UW-Whitewater is a Division III NCAA university. UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.


The University of Wisconsin-Whitewater is part of the 13-campus University of Wisconsin System ( ).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and UW System Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see . If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

To learn more about UW-Whitewater's competitive benefits packages go to our: ALEX webpage, which is our interactive benefits decision support tool.


UW-Whitewater embraces AAC&U’s LEAP principles ( ) and emphasizes student, staff and faculty participation in High-Impact Practices ( ). The Office of Research and Sponsored Programs ( ) provides support for faculty scholarly and creative activities as well as other opportunities to apply for reassigned time and/or other resources to support research activities. UW-Whitewater faculty and staff also have access to technology transfer and research resources provided by WiSys ( https://www.wisys.or g).


University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings is targeted to be implemented mid-2021. Job duties and responsibilities will remain the same. For more information please visit:

The University of Wisconsin - Whitewater has the authority to implement temporary workforce reduction and cost saving measures to address financial challenges resulting from the COVID-19 Crisis, consistent with Wisconsin law and Board of Regents, UW System, and UW-Whitewater policy and procedure.


Applications received by April 5, 2021 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1072 or

For questions regarding this position, please contact:
Melissa Walton
Talent Acquisition Coordinator


Only complete application packages will be considered. This includes online submission of the following documents:
  • Cover Letter
  • Resume
  • Name and contact information for three professional references
This Job ID is 16997.

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