ITS Business Analyst

Job Description:

This full-time professional position serves as a functional business consultant for ITS with business and academic departments throughout the W&L community, specifically focused on enterprise-wide software, systems, and integration services. The Business Analyst translates business needs into software solutions. Solutions may take the form of new application implementations or service rollouts, configuration or security changes to existing solutions, or business process workflow design, as examples. This role has significant responsibility at the enterprise level in the areas of system implementation, support, and maintenance, with a priority focus on Workday HCM and Financials.

The Business Analyst must demonstrate exceptional interpersonal and analytical skills, and the ability to describe, document, and educate both functional and technical audiences. The analyst will serve in a hybrid role, eliciting and translating requirements for functional users and technical developers in addition to architecting business processes, integrations, and more within enterprise systems.

To achieve our mission as a liberal arts college, we continually strive to foster an inclusive campus community, which recognizes the value of all persons regardless of identity. Our department is committed to contributing to an educational environment that is rich with cultural, social, and intellectual diversity.

Essential and Related Functions:

  • Designs, develops, implements, supports and optimizes Workday configuration to meet business processes, capabilities and needs.

  • Designs, builds, tests and deploys Workday solutions, including creating test scripts, remediation plans, and support.

  • Manages product lifecycle, inclusive of Workday and other enterprise systems, by:

    • Eliciting and documenting business requirements for application purchase or development.

    • Translating functional requirements into technical specifications (i.e. necessary product integrations).

    • Providing necessary point-of-contact support for customers throughout product implementation.

    • Assisting with internal testing of custom solutions, workflows, and integrations.

    • Supporting community members through complex issues and needs with existing applications and datasets.

  • Develops and maintains system design for new or revised business systems; documents and analyzes input/output requirements, data security, procedural flow between departments, operational audits, and organizational structures.

  • Documents process for functional and technical audiences.

  • Describes and educates on technical architecture for functional and technical audiences.

  • Provides analytical and decision-making support for enterprise systems.

  • Follows the ITS Information Security Program and industry standard best practices to help ensure the confidentiality, integrity, and availability of all IT resources.

  • Other related duties as assigned.

Minimum Qualifications:

Bachelor’s degree required with three to five years of relevant experience, including demonstrated expertise in business analysis, requirements analysis and definition, process analysis, software development lifecycle management, or similar role. Must have proven experience operating within cloud-based, on-premise, and hybrid technical environments; experience in higher education and Workday configuration are preferred. Must have a customer-focused attitude with demonstrated success dealing with ambiguity and ability to learn on the fly to understand, define, and solve new problems using inquisitiveness and innovation to approach architecture and technical problems. Exhibits exceptional ability to effectively communicate verbally and written in a manner which is clear, logical and consistent. Past success in enterprise applications life-cycle support including design, security, deployment, and ongoing support; meeting customer needs in a timely, effective, and innovative manner is essential. Must understand technical architecture, security, integrations, reporting platforms, records management, data management, and overall approaches to information accuracy. The ideal candidate must pay attention to detail while maintaining overall big picture, effectively manage and balance multiple complex work streams. Demonstrated outstanding interpersonal skills, including the ability to interact at all levels of the organization; the ability to work and thrive both in a team environment and independently.

Application Instructions

Upload a resume and cover letter. You will be asked to provide contact information for professional references in the application questionnaire.

Review of applications will begin immediately and continue until position is filled.

External Applicants: Please upload your resume on the Quick Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. Add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. You will not be able to modify your application after you submit it. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. The online application form requires you provide names and contact information for three professional references.

Current W&L Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Career Application and select the Open W&L Jobs report. Locate the position and click Apply. Update your Education and Job History. Attach your cover letter and resume, and provide three professional references in the appropriate boxes. Refer to this Job Aid for additional guidance.

Physical Requirements:

  • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.

  • Grasping: Applying pressure to an object with the fingers and palm.

  • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Working Conditions: None

Types of Work:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Schedule: M-F, 8:30 am – 4:30 pm with occasional nights and weekend hours required. Remote work is a possibility for this role.

Benefit Eligible



Weekly Hours:


Minimum Pay:


Pay commensurate with experience.

Washington and Lee affirms that diverse perspectives and backgrounds enhance our community. We are committed to the recruitment, enrichment, and retention of students, faculty, and staff who embody many experiences, cultures, points of view, interests, and identities. As engaged citizens in a global and diverse society, we seek to advance a positive learning and working environment for all through open and substantive dialogue.

Washington and Lee is an Equal Opportunity Employer. As such, we are interested in candidates who are committed to high standards of scholarship, performance and professionalism and to the development of a campus climate that supports equality and diversity in our faculty, staff and student body. Job description requirements are representative, but not all-inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

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