Assistant Director of Administrative Services

Virginia, United States
Salary Not Specified
Mar 19, 2021
Employment Level
Employment Type
Full Time

Position Information

University Code 35331 University Title Assistant Director 1, Student Services University Job Family Student Services ORP Eligible Yes For more information on ORP, visit: Retirement Plans
Recruitment Pool All Applicants Recruitment Type Multi Title Scope of Search National Working Title Assistant Director of Administrative Services Position Number FAA010 Is this employee on a H1B Visa? No Position Type Staff Job Status Full-Time FLSA Indicator Exempt Employee Group University Employee Department University Housing Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities

The Assistant Director of Administrative Services provides motivation and direction to assignments staff, assesses current practices and make recommendations for increased efficiency and productivity, conduct meetings to develop and review goals/outcomes achieved, provide and solicit feedback, resolution of any outstanding issues and recognize contribution. They will act as the point person in the development and instruction of staff training each semester and throughout the year in regards to assignments, develop and implement additional training opportunities for RLH staff on issues relating to housing assignments, including effective utilization of StarRez. The Assistant Director of Administrative Services will assist with the supervision and management of central office front desk staff, maintain proper operations records, including a reviews of policy/procedures to ensure effectiveness. They will assist with development of weekly, term and annual reports, work to build relationships with the internal and external partnerships. A special focus will be on collaborating to create successful processes which meet the assignment and room selection needs of various Living Learning Communities and Programs and other specialty housing initiatives. They will maintain accurate room occupancy data for the halls, process student requests for room and hall changes, manage administration of the room/hall selection process, investigate and respond to concerns of students, parents, university staff members, and others in a manner that provide accurate information, fosters student development and maintains good public relations. They will assist in the implementation of assessment activities and retention initiatives to improve occupancy and overall effectiveness of on-campus housing, develop short-term and long-term assessment plans regarding student satisfaction, and work with New Student programs, Admissions and other assigned areas to successfully implement tours, information sessions, and department initiatives both during the academic year and the summer. In conjunction with the Senior Associate Director, they will coordinate development of procedural handbooks related to various operational systems, and will assume a leadership role in all assignment processes including room selection for returning and incoming students.

Minimum Hiring Standards

EDUCATION : Master’s degree required in Student Personnel, Higher Education, Counseling or a related field
EXPERIENCE : Excellent administrative, management, and supervision skills. Effective communication skills (oral and written.) Ability to build teams and work collaboratively. Strong organizational skills with attention to detail and accuracy. Demonstrated proficiency utilizing technology such as web applications, online systems, database software, and standard office packages (word processing, spreadsheet, electronic mail).Ability to work independently and as part of a team, manage several responsibilities at the same time, resolve problems using initiative and sound judgment. Ability to collect, interpret, and report data and to write informational materials and reports. Strong interpersonal skills. Demonstrated ability to work effectively with parents, students, and colleagues with a focus on customer service and problem resolution. Demonstrated experience working in and fostering a diverse faculty, staff, and student environment.

Preferred Hiring Standards

Experience in the use of StarRez or related housing software systems, experience in various facets of housing assignments. An appreciation of the various needs of a diverse student community and understanding the impact housing has on their academic experience.

Required Licenses/ Certifications Anticipated Hiring Range $53,000-$55,000 Application Process/Additional Information

As a preeminent national, urban, public research university and academic health center, Virginia Commonwealth University is committed to organizational diversity, equity, and inclusion – an environment where all can thrive in their pursuit of excellence. Applicants are requested to submit a Statement of Contributions to Diversity, Equity, and Inclusion (typically between 150-300 words) providing their career aspirations and contributions toward promoting diversity, equity, and inclusion. Through this statement, you can share how your lived experiences and academic and professional activities will impact your contribution to VCU’s mission of promoting equity and inclusion. Note: Examples include working with others to further the goals of equity and inclusion; leading in any capacity that tangibly promotes an environment where diversity is welcomed, fostered, and celebrated; creative activity, research, and teaching that promotes equity and parity; advising and mentoring students, and/or initiatives to create a positive and successful organizational experience for traditionally underrepresented staff groups.

Campus Monroe Park Campus Hours/Week 40 Normal Work Days/Hours Monday-Friday Job Open Date 03/19/2021 Posting will close on or before Open Until Filled Yes Job Category Accounting/ Management/ Professional Is this a restricted position? No Is this position eligible to participate in alternative work arrangements? Yes Sensitive Position No Resource Critical Yes Quick Link Posting Specific Questions

Required fields are indicated with an asterisk (*).

Optional & Required Documents
Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
  3. Diversity Statement (Required for all Faculty)
Optional Documents

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