Coordinator of Case Management
GENERAL PURPOSE OF THE JOB:
Under the direction of the Director of Student Support Services and Intervention and of the Assistant Dean of Students & Title IX Coordinator, the Coordinator of Case Management works to address the needs of students who struggle with mental health and behavioral issues, social adjustment matters, academic stress, financial and housing insecurity, and other life challenges. The Coordinator also investigates and adjudicates low-level alleged violations of the University’s Community Standards and serves as a Title IX Investigator. This position collaborates with internal and external resources to offer individualized student support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Case Management (60%)
- Provide case management and organization for student of concern cases, including coordinating and tracking action plans and continuity of care as needed.
- Assist referred students in making use of University and/or community services and resources to meet specific needs related to academic stress, legal issues, mental health services, financial support agencies, food services, etc.
- Serve as a point of contact for campus community members who are seeking consultation and advice about our services for students who seem to be experiencing distress.
- Maintain case management database and records of interactions with students via Maxient.
- Gather initial information, determine behavioral interventions, and develop and communicate recommendations in response to student needs.
- Establish assessment and evaluation procedures for case management.
- Communicate sensitive and confidential matters regarding complex cases within the guidelines of FERPA.
Student Conduct (40%)
- Maintain student conduct files in accordance with University policies via Maxient.
- Review and assign student conduct incidents and adjudicate low-level alleged violations of the Student Code of Conduct.
- Ensure cases are resolved in a manner consistent with the goals of the Division of Student Affairs and the University.
- Facilitate trainings, workshops, and presentations regarding student conduct, conflict resolution, and student wellbeing as needed.
- Mediate conflict among members of the community as concerns arise.
- Participate as a Title IX Investigator to investigate reports of sexual harassment, sexual assault, dating and domestic violence, and stalking.
- Work in conjunction with the appropriate University entities to comply with the Clery Act, FERPA, Title IX, the Drug-Free Schools and Communities Act, and the Higher Education Act.
- Serve as a designated Campus Security Authority (CSA), as defined by the Clery Act, and ensure the appropriate, timely, and accurate reporting of any crimes on campus, and serve as a Mandated Reporter under Title IX regulations.
- Sustain strong collaborative relationships with campus partners in the Office of Student Affairs, Academic Affairs, Access & Disability Services, Wellness Center, Athletics, Housing and Residence Life, Public Safety, the Title IX Coordinator and other areas to provide a comprehensive network of support for students in need.
- Serve on University and divisional committees as assigned.
- Maintain professional conduct and ethical behavior at all times.
- A Master’s Degree in Student Personnel, Counseling, Higher Education Administration, or a related discipline.
- At least two years of graduate assistant experience with case management/student conduct or other related student affairs areas, or one year of professional experience.
- Demonstrated experience with and sensitivity to individuals of diverse cultural backgrounds and a commitment to a diverse community.
- Ability to handle a significant caseload and manage multiple deadlines.
- Ability to function within a team environment and collaborate with others.
- Excellent verbal, written, and technological communication skills.
- Willingness to work flexible hours (evenings and weekends on a limited basis).
- Ability to interpret federal and state nondiscrimination laws, including Title IX, VAWA, Clery, FERPA, and any other applicable laws.
- Outstanding customer service skills.
- Exercise superior judgement managing highly sensitive and confidential communications.
- Knowledge of student development theory, and an understanding of current trends in case management and student conduct.
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