Program Coordinator - Disability Support Services


Columbia Basin College ("CBC" or the "College") seeks a Program Coordinator who will perform work using knowledge and experience specific to Disability Support Services (“DSS”) and assistive technology, in support of students and in collaboration with the campus community. This position will provide a high level of customer service and dissemination of information to students and the campus. The Program Coordinator will assist with the coordination of student intakes, scheduling, monitoring and reporting of program activities, and maintain and monitor budgets to determine consistency with program and college goals. This position reports to the Director for Disability Support Services.
This position is open until filled. First consideration will be given to applicants whose complete application has been received by March 28, 2021 @ 11:59 PM Pacific Time.

Primary Responsibilities

  • Serve as the primary contact with students and DSS participants which includes a high level of customer service, dissemination of information and coordination of the intake process, in conjunction with DSS staff;
  • Perform complex scheduling including, independently prioritizing needs of DSS and Columbia Basin College;
  • Establish and maintain records and files for DSS students in accordance with FERPA regulations;
  • Organize and facilitate testing services offered which may include scheduling and/or proctoring tests;
  • Assist in the collaboration with other departments to facilitate comprehensive support and services to DSS students;
  • Confer with the Director for DSS to compose and distribute information regarding DSS programs and activities including, correspondence, graphics and marketing requests, website updates and website content;
  • Maintain and monitor budgets for DSS programs including, ASB-funded, state and federal budgets providing regular reports and coordinating required paperwork for the budgets;
  • Order, receive and maintain inventory for DSS programs;
  • Monitor and report on program activities in relation to established program goals within the established program parameters; provide narrative and/or statistical reports;
  • Use word processing, graphics, statistical, spreadsheet and/or data base software;
  • Provide entry-level training to new DSS staff; and
  • Perform other duties as assigned.

Required Qualifications

  • Associate’s degree in Business, Education, Social Sciences or related field from an institutionally accredited college or university;

  • High school diploma or equivalent from an institutionally accredited college or university; and
  • One (1) year of experience providing disability support services in an educational setting.

Preferred Qualifications:

  • Bachelor’s degree in Business, Education or Social Sciences from an institutionally accredited college or university;
  • Two (2) or more years of experience providing disability support services in a higher education setting.

Skills & Abilities

Attendance/Punctuality : Is consistently at work and on time;

Customer Service Skills : Responds promptly to customer needs; responds to requests for service and assistance;

Dependability : Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternative plan;

Interpersonal Skills : Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others’ ideas and tries new things;

Oral Communication : Ability to speak clearly and persuasively in positive or negative situations; respond well to questions, provide information related to program;

Organization : Ability to organize projects, prioritize workflow and complete multiple tasks simultaneously and accurately;

Problem Solving Skills : Identifies and resolves problems in a timely manner;

Professionalism : Ability to approach others in a tactful manner; react well under pressure; accept responsibility for own actions; follow through on commitments;

Quality : Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality;

Technical Skills : Demonstrate proficiency in managing budgets, including monitoring revenue and expenses; and

Written Communication : Writes clearly and informatively; edits work for spelling and grammar, and types at sufficient speed (60 WPM); accurately and efficiently complete work with the following software: Microsoft Word, Excel, PowerPoint and Access.


This position is a twelve (12) month, full-time, overtime eligible, represented, classified staff position. The typical work hours for this position are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m.; however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately.


Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Communication, Problem Solving, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.).


In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.

Columbia Basin College operates under an approved affirmative action plan and encourages applications from persons of color, women, veterans and persons of disability. The Human Resources Office is accessible to those with disabilities. If you need accommodation in application or employment, contact the Human Resources Office at (509) 542-4740.


The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.


While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.


Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.


This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.

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