Student One Stop Specialist

Position Details

Position Title

Student One Stop Specialist

Position Number

000935

Position Summary

Student One-Stop Specialist ( SOSS ) staff the Washburn University Welcome Center. Serving as a representative of the University to visitors, potential students, parents and other members of the public who seek information about and assistance from Washburn University.

Essential Job Functions of Position

Student One-Stop Specialist ( SOSS ) staff the Washburn University Welcome Center. Serving as a representative of the University to visitors, potential students, parents and other members of the public who seek information about and assistance from Washburn University.

Provide assistance and information to current students, parents and University faculty and staff.

May need to respond to questions relative to any faction of the University, the primary focus and field of expertise will relate to Admissions, Financial Aid, University Registrar and closely related departments that are involved with student payments and records.

Explain procedures, policies and requirements, and respond to questions from prospective and current students who are in the initial stages of application for admission and enrollment to help them understand processes and requirements for attendance at Washburn University.

Using University computer systems, policy manuals and other available resources formulate the appropriate response and/or action to address issues that relate to admission status, student records, Title IV eligibility, financial aid disbursement, cost of attendance, tuition billing and payment processes and other concerns that are presented.

May need to refer especially complex and critical issues specific to Enrollment and Student Business Services or its partner departments as appropriate to facilitate appropriate and timely resolution at a specialized level.

SOSSs will cross-train in tangent job functions of all units of Enrollment and Student Business Services, and will be expected to exude professionalism and discretion through personal interactions.

Working with departments across campus as appropriate, develop and distribute communication to students to explain changes in policies and procedures as they occur, and provide guidance to help students access services or comply with University requirements.

Recommend changes and modifications in University policies and procedures to administrators to provide improved services to students.

Participate in meetings, seminars and other events to keep apprised of changes in policies, regulations and procedures related to enrollment and attendance at Washburn University.

Perform additional job related duties as assigned or as appropriate.

Non-Essential Job Functions of Position

Education and Experience

High School diploma or GED . Three years of experience providing administrative support, or completion of a course of study at the post-secondary level in Office Management/Support and two years of experience providing administrative support, or college degree and 12 months of experience providing administrative support.

Preferred: Bachelor’s Degree.

Knowledge, Skills & Abilities

Demonstrated problem solving, organization and prioritization skills.

Ability to work efficiently and effectively in a fast-paced environment that imposes frequent interruptions and fluctuating workloads.

Effective communication skills with ability to communicate clearly and concisely with tact and diplomacy.

Preferred: Knowledge of University policies, services, procedures and/or software systems.

Licenses, Certifications & Registrations

Additional Requirements (e.g. Physical Demands)

Campus Security Authority

No

Special Instructions to Applicant

Advertised Pay

$14/hour

Work Schedule

Regular Business Hours

Full-time/Part-time

Full Time

Average Hours per Week

40

Months per Year

12

FLSA

Non-Exempt

FTE

1

EEO Statement

Washburn is dedicated to providing a student-centered and teaching focused academic environment and a curriculum that engages the diversity of human experience across the globe. We seek candidates who are committed to Washburn’s efforts to create a climate that fosters the growth and development of a diverse student body, and we encourage applications from members of groups that have been historically underrepresented in higher education. Application materials should clearly articulate how the candidate will contribute to the University’s commitment to diversity and inclusion through their teaching, research, and/or service.

Washburn University is an EOE . Washburn University provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, religion, age, national origin, ancestry, disability, sex, sexual orientation, gender identity, genetic information, veteran status, or marital or parental status.

Posting Number

S0197P

Background Check Required?

Yes

Driving History Checked?

No

Drug Screen Required?

N/A

Anticipated Start Date

Position End Date (if temporary)

For earliest consideration apply by

04/01/2021

Posting Close Date

Open Until Filled?

Yes

Quick Link for Direct Access to Posting

https://washburn.peopleadmin.com/postings/3176
Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a high school diploma, GED or equivalent?
   • Yes
   • No
2. * Do you have three years of experience providing administrative support, OR completion of a course at the post-secondary level in Office Management/Support and two years of experience providing administrative support, OR college degree and 12 months of experience providing administrative support.
   • Yes
   • No
3. * Do you have a Bachelor's degree?
   • Yes
   • No
   • Yes, by the end of semester of hire.

Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional Documents