IT Systems Analyst

Job Description:

The Systems Analyst is a key member of the customer service‐oriented Core Systems group, and provides daily assistance supporting a quality, high availability environment for the University community. ITS’ philosophy is ‘best of breed’ regarding software systems and a preference is given to cloud-based solutions dependent upon security, functionality, usability, and integration capabilities. Aiding with the design, implementation and ongoing support of systems and solutions is a primary role of this position.

This position serves as a key resource, providing continued support and maintenance of solutions throughout the entire system life-cycle. Support of ITS staff and the user community is critical to the success of all solutions, the System Analyst has a responsibility for providing top tier support for support systems. The System Analyst will work with peers in Core Systems and other groups in ITS regularly to implement and maintain the highest levels of functionality.

Washington and Lee University actively promotes a dynamic and inclusive environment that allows students and employees of multiple backgrounds, cultures, and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.

Essential and Related Functions:

The scope of this position is fluid depending on University/ITS needs; current essential and related functions include:

⦁Writes, maintains and troubleshoots PowerShell scripts, REST API, JSON.

⦁Manages JAMS and GIT repository for Core Systems and Enterprise Systems and Integration Services (EISIS).

⦁Configures and manages SAML authentication with Okta and Office 365.

⦁Supports Multi Factor Authentication solutions such as Duo Security.

⦁Maintains Amazon Web Services technologies and integrations – Multi-account management, Control Tower, S3, Storage Gateway, EC2, etc.

⦁Aids with Installation, and maintenance of Microsoft Window OS in both a virtual and physical environment.

⦁Serves as a liaison between Core Systems and Client Services groups within ITS to provide a direct communication path between each group. Participate in a weekly Client Services meeting.

⦁Supports Active Directory domain management and related technologies – DNS, DHCP, Group Policy.

⦁Provides basic support of IIS functions.

⦁Manages InCommon certificate issuance for securing website and other network/internet communications.

⦁Manages and maintains Veeam Backup and Recovery and Veeam One Monitoring for vmware.

⦁Aids in support of Vmware virtual infrastructing.

⦁Provides support and maintenance of Office 365 and Azure applications.

⦁Provides support and troubleshooting for ITS and other University departments.

⦁Additional duties as assigned.

Minimum Qualifications:

The ITS Systems Analyst should enjoy working as part of a team, and be self-motivated; with a strong orientation toward customer service. Organizational skills and initiative are paramount to the employee’s success. Regular communication with users and peers is required as is the ability to provide follow up while managing issues and projects through to completion. The employee must continue to provide support for solution and integrations as needed after a project closes. The Systems Analyst should be able to prioritize multiple demands and remain flexible to changing situations. The System Analyst must demonstrate exceptional interpersonal and analytical skills, and the ability to describe, document, and educate both functional and technical audiences. The System Analyst should possess intense curiosity in new technologies, with a goal of high-quality support and maintenance of existing technologies.

Education/Experience/Skills:

Required:

⦁Bachelor’s degree or equivalent experience

⦁Three to five years of relevant experience, including demonstrated expertise in system support and maintenance, implementation of new systems, analysis of existing solutions to identify potential improvements.

⦁Proven experience operating within cloud-based, on-premise, and hybrid technical environments.

⦁Proven ability to work and thrive both in a team environment and independently.

Preferred:

⦁Higher education experience

⦁Expertise in managing multiple, integrated and stand-alone systems to ensure consistent availablility and functionality.

NOTE: This job description is not intended to be all inclusive. Successful candidate may perform other related duties as assigned/acquired to meet the evolving needs of the organization.

Review of applications begins immediately and continues until the position is filled; c over letter, resume, 3 references are required.

External Applicants: Please upload your resume on the Quick Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. Add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. You will not be able to modify your application after you submit it . The My Experience page is the only opportunity to add your cover letter and supporting document attachments. The online application form requires you provide names and contact information for three professional references.

Current W&L Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Career Application and select the Open W&L Jobs report. Locate the position and click Apply . Update your Education and Job History. Attach your cover letter and resume , and provide three professional references in the appropriate boxes. Refer to this Job Aid for additional guidance.

Physical Requirements:

• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
  
  
• Grasping: Applying pressure to an object with the fingers and palm.
  
  
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
  
  

Working Conditions: None

Types of Work:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work schedule is Monday - Friday, 8:30 - 4:30 Eastern time, occasional maintenance time outside normal business hours should be expected/ anticipated. Remote work is a possibility for this role.

Benefit Eligible

FLSA:

Exempt

Weekly Hours:

35

Minimum Pay:

$71,479.00

Pay commensurate with experience.

Washington and Lee affirms that diverse perspectives and backgrounds enhance our community. We are committed to the recruitment, enrichment, and retention of students, faculty, and staff who embody many experiences, cultures, points of view, interests, and identities. As engaged citizens in a global and diverse society, we seek to advance a positive learning and working environment for all through open and substantive dialogue.

Washington and Lee is an Equal Opportunity Employer. As such, we are interested in candidates who are committed to high standards of scholarship, performance and professionalism and to the development of a campus climate that supports equality and diversity in our faculty, staff and student body. Job description requirements are representative, but not all-inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.