Graduate Program Student Services Support Coordinator (66386BR) - W. P. Carey School of Business

Job Description

The W. P. Carey School of Business, Graduate Programs is recruiting for a Coordinator to join the Program Operations (student services) team in delivering program services to students and faculty. The focus of this position is to work with and through others, building and maintaining relationships, and working closely and accurately within established guidelines of the unit, program objectives and funding limitations.  It requires someone who can be aware of and responsive to students' needs and concerns in a service-oriented work environment with professional communication and confidentiality. This position is part of a larger team working together to provide the best customer service necessary to build and maintain strong relations with students and internal customers. The primary responsibilities of this position include graduate student support, faculty support, large and small-scale event coordination, and execution of communications and daily operations of the academic program. This position will be supporting students that are in an online capacity. The Online MBA program is designed for busy working professionals and allows students the flexibility to complete the program 100% online.

Typical work schedule is Monday - Friday, 8:00A.M. - 5:00P.M., with some evenings and weekends required (based on program schedule and needs). Due to the online format, there may be some flexibility in how work hours are scheduled.

This position is based at ASU’s Tempe Campus. Due to COVID-19, as of this posting date, staff may be working remotely in some capacity. When safe to do so, staff will return to working on campus. Training for this position may occur remotely.

Essential Duties

The Student Services Coordinator has the following major responsibilities for our masters programs, which may require occasional extended work hours, including evenings and/or weekends, as needed and in-state travel.

• Facilitates the student registration process.
• Ensures graduation paperwork is processed for students.
• Coordinates activities related to academic progress such as academic probation, out-of-synch/off-track students, withdrawals, and other student enrollment adjustments.
• Counsels and confers with students providing academic advising, problem solving and resolution. Interprets and enforces program and university policies and procedures. Serves as an information resource for student services and affairs within the college and ASU.
• Coordinates textbook and ordering materials in collaboration with other coordinators, academic units, accounting, and vendors.
• Works collaboratively with other departments and university offices to ensure business needs are met.
• Provides assistance and information to faculty, staff and outside organizations regarding function/program.
• Coordinates and maintains data for tracking and reporting purposes.
• Coordinates new student orientation programming.
• Oversees the coordination and implements student events for assigned programs.
• Conducts in-class announcements and office hours.
• Adheres to program budgets by managing program expenditures and requests, preparing disbursement requests, proposals, and approvals, where appropriate. 
• Creates, documents, and maintains student service processes and procedures.
• Supports faculty in classroom environment
• Represents the WPC student services and serves on various department and university committees.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment and three years of related experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of a Master’s Degree in business or a related field 
• Experience within a higher education environment in the following areas: student advising; business and curriculum processes; student engagement activities.
• Evidence of effective verbal and written communication skills including delivering presentations in a group setting
• Experience in work that requires attention to detail and exposure to confidential records
• Experience with Microsoft Office applications ( i.e., Outlook, Word, Excel, Access, PowerPoint )
• Demonstrated knowledge of student information systems (Peoplesoft); online e-Education platform (Blackboard)
• Experience in working with a high volume of students/clients.  This position will be responsible for advising multiple cohorts of approximately 300 + online students
• Experience with basic project management
• Experience composing, editing and proofreading written materials
• Experience working with online students

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%)
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%)
• Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
• Ability to clearly communicate to perform essential functions.
• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

Department Statement

The W. P. Carey School of Business at Arizona State University is one of the largest business schools in the United States with more than 14,000 students pursuing undergraduate, master's, and PhD degrees. Solutions for the planet mean developing problem-solvers from around the globe. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year from around the world, the W. P. Carey School welcomes diversity and encourages global thinking.

Within America’s largest public university, the W. P. Carey School is committed to building a tight-knit community. Through small classes, team-based learning, and individualized attention every step of the way, your W. P. Carey experience is uniquely your own.
"The W. P. Carey School of Business educates tomorrow’s business leaders, takes an entrepreneurial approach to learning, and conducts groundbreaking research, in order to create positive change on a global scale."

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.