Senior Assistant Director of the Financial Aid Counseling Team

Position Title Senior Assistant Director of the Financial Aid Counseling Team Position Number 002541 Department Office of Student Financial Aid & University Scholarships - 240500 Description of University

Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls about 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.

Minimum Qualifications

A Bachelor’s degree is required as well as at least two years of general administrative experience involving public contact in a higher education setting. Prefer baccalaureate degree program to be in a related field such as accounting, business, education, psychology, or public administration. Excellent customer service skills, as well as strong oral and written communication skills, are a must.

The Division of Enrollment Management is committed to seeking and sustaining a culturally and ethnically diverse University community that is inclusive of all individuals and groups. Successful candidates will demonstrate leadership and innovation in advancing diversity and dedication to recruiting and serving students with diverse needs, backgrounds, ethnicities, abilities, and other distinct characteristics in respectful, sensitive, and understanding ways.

License/Certification Required

N/A

Essential Duties and Responsibilities

The Senior Assistant Director, Financial Aid Counseling Team is responsible for managing, directing, and supervising financial aid counseling services to prospective and enrolled students and parents, as well as community members, on all aspects of federal, state, institutional, and private financial aid. The incumbent establishes and manages work schedules for employees serving as Assistant Director/Financial Aid Counselor; such oversight also includes selecting and supervising staff under purview, as well as establishing and managing employee performance standards and evaluations, training, and development needs. As required, the position supports the counseling staff and will require them to perform counselor responsibilities, including but not limited to back-up, managing student caseloads, and/or serve as the primary officer for designated populations or financial aid programs. The incumbent is also responsible for partnering with the Associate Director on scheduling coverage for outreach. In addition, the position includes identifying communication needs and collaborating in the creation of email, website, social media, and digital marketing content.

Suggested Salary Range $47,500 to $52,000 Physical Demands of Position

Typical physical demands of a professional position within a university, including close computer work and sitting for long periods of time. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, with or without reasonable accommodation.

Special Instructions to Applicants

Please attach required documents:

• Cover Letter
• Resume
• List of 3 References with Contact Information

AA/EEO Statement

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Diversity and Inclusion at Appalachian

We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.

We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.

Quick Link https://appstate.peopleadmin.com/postings/28309