CRM Administrator/Developer

Maine, United States
Salary Not specified
Mar 08, 2021
Employment Level
Employment Type
Full Time

University of New England

CRM Administrator/Developer

Portland, ME

Full Time


The College of Graduate & Professional Studies (CGPS) at the University of New England (UNE) brings together all of the online programs at the University to maximize the strengths and opportunities for online learning at UNE. CGPS is fully committed to its vision of advancing the fields we serve: by functioning as a nexus for relationships between scholars and professionals, and by educating clients to lead in that evolving convergence. The CRM Administrator/Developer is a critical member of the Digital Services team, responsible for the development and coding of the Salesforce CRM platform for the Online College.


  • Work with internal and external stakeholders to evaluate project requirements, create technical designs and implement changes within the Salesforce instance
  • Build Salesforce applications and leverage the full capabilities of the Salesforce platform to support the administrative and academic departments of the College
  • Design and maintain custom developed portals, in conjunction with internal stakeholders
  • Execute applicable user acceptance testing (UAT) and implement feedback
  • Develop integration processes using web services and third-party integration tools
  • Responsible for integration with other University systems, including the Pardot marketing automation tool, and Banner Integration with JitterBit
  • With other team members, assist in the migration of the Salesforce Org to the HEDA structure
  • Actively contribute to the future maintenance and functionality of the HEDA structure
  • Work collaboratively with the CRM Manager on tasks including: User management, security, configuration and customization, work flow and approval management, templates, reports, AppExchange, data management, audits
  • Manage requirements, relationships, timelines and deliverables with internal teams, vendors and other partners
  • Create system and user documentation on policies and procedures for internal training purposes
  • Collaborate with University offices including academic departments, admissions, financial aid, student accounts, IT and registrar
  • Embrace lifelong learning and pursue self-improvement actively and independently
  • Report weekly on performance and upcoming initiatives




  • Bachelor’s degree in computer science or related field, or a combination of education and experience from which comparable knowledge and skills are acquired.
  • 2-5 years of Salesforce experience required: Apex classes and triggers, SOQL, Visual Force
  • Salesforce Administrator experience and certification required
  • Salesforce Developer experience required; developer certification preferred
  • Experience with relational databases a strong plus: SQL queries, views, and stored procedures
  • General programming skills and experience with web applications a strong plus: HTML, JavaScript, XML, web services (SOAP or REST)
  • Good working knowledge of a variety of online and direct marketing strategies and tactics, including prospecting and sales cycles and workflows
  • Proven skills in project management and ability to manage a large number of concurrent projects
  • Ability to understand report on KPI metrics
  • Excellent Microsoft Excel skills
  • Excellent organizational, interpersonal, and analytical skills
  • Background check may be required





Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits and will not tolerate discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors will not be permitted to have an adverse influence upon decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.


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