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CRM Administrator/Developer

Employer
University of New England
Location
Maine, United States
Salary
Salary Not specified
Date posted
Mar 8, 2021

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Job Details

University of New England

CRM Administrator/Developer

Portland, ME

Full Time

 

The College of Graduate & Professional Studies (CGPS) at the University of New England (UNE) brings together all of the online programs at the University to maximize the strengths and opportunities for online learning at UNE. CGPS is fully committed to its vision of advancing the fields we serve: by functioning as a nexus for relationships between scholars and professionals, and by educating clients to lead in that evolving convergence. The CRM Administrator/Developer is a critical member of the Digital Services team, responsible for the development and coding of the Salesforce CRM platform for the Online College.

Responsibilities:

  • Work with internal and external stakeholders to evaluate project requirements, create technical designs and implement changes within the Salesforce instance
  • Build Salesforce applications and leverage the full capabilities of the Salesforce platform to support the administrative and academic departments of the College
  • Design and maintain custom developed portals, in conjunction with internal stakeholders
  • Execute applicable user acceptance testing (UAT) and implement feedback
  • Develop integration processes using web services and third-party integration tools
  • Responsible for integration with other University systems, including the Pardot marketing automation tool, and Banner Integration with JitterBit
  • With other team members, assist in the migration of the Salesforce Org to the HEDA structure
  • Actively contribute to the future maintenance and functionality of the HEDA structure
  • Work collaboratively with the CRM Manager on tasks including: User management, security, configuration and customization, work flow and approval management, templates, reports, AppExchange, data management, audits
  • Manage requirements, relationships, timelines and deliverables with internal teams, vendors and other partners
  • Create system and user documentation on policies and procedures for internal training purposes
  • Collaborate with University offices including academic departments, admissions, financial aid, student accounts, IT and registrar
  • Embrace lifelong learning and pursue self-improvement actively and independently
  • Report weekly on performance and upcoming initiatives

 

Qualifications:

 

  • Bachelor’s degree in computer science or related field, or a combination of education and experience from which comparable knowledge and skills are acquired.
  • 2-5 years of Salesforce experience required: Apex classes and triggers, SOQL, Visual Force
  • Salesforce Administrator experience and certification required
  • Salesforce Developer experience required; developer certification preferred
  • Experience with relational databases a strong plus: SQL queries, views, and stored procedures
  • General programming skills and experience with web applications a strong plus: HTML, JavaScript, XML, web services (SOAP or REST)
  • Good working knowledge of a variety of online and direct marketing strategies and tactics, including prospecting and sales cycles and workflows
  • Proven skills in project management and ability to manage a large number of concurrent projects
  • Ability to understand report on KPI metrics
  • Excellent Microsoft Excel skills
  • Excellent organizational, interpersonal, and analytical skills
  • Background check may be required

 

Apply:  https://une.peopleadmin.com/postings/7812

 

 

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits and will not tolerate discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors will not be permitted to have an adverse influence upon decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

 

Company

UNE is a private, non-profit, comprehensive R2 university, with campuses in Portland and Biddeford, Maine and Tangier, Morocco. The College of Arts and Sciences is located on UNE’s waterfront Biddeford campus, with nearby city-based amenities in Portland (a 30-minute drive) and Boston (a 2-hour drive). UNE’s location in southern Maine also affords easy access to forests, mountains, freshwater lakes, rocky coastlines, and sandy beaches. CAS, one of UNE’s six colleges, has a primary focus on undergraduate education.

UNE offers students a highly integrated learning experience that promotes excellence through interdisciplinary collaboration and innovation in education, research, and service. UNE’s excellence could not happen without a dedicated and talented faculty and professional staff. Our core values include but are not limited to Student Centeredness; Diversity, Equity, and Inclusion; and Relentless Inquiry. Visit https://www.une.edu/about/mission-vision-and-values to learn about our mission, vision, and core values.

UNE is a great place to work. We boast both a tight-knit community and access to a wide array of degree programs, research opportunities and cultural events. We have three distinct campuses that combine to offer students a range of learning experiences. Our two Maine campuses house our nationally recognized undergraduate, graduate, and professional programs, while our campus in Tangier, Morocco is home to an innovative semester abroad program. UNE is perennially included on “best colleges lists” by U.S. News & World ReportThe Princeton ReviewForbes, and others. Portland is one of the nation’s most livable small cities with an incredible natural environment, friendly people, a wealth of arts and cultural institutions, and major medical facilities. Outside magazine named it as one of the “Greatest Places to Live in America”, and Bon Appetit selected Portland as the 2018 “Restaurant City of the Year”.

UNE also offers a generous comprehensive benefits package to eligible employees and their dependents. The package includes health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits for both employees and dependent children. Please visit the Human Resources Benefits site – https://www.une.edu/hr/benefits – for additional information regarding UNE’s fantastic benefits package.

University of New England [square]

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