CO Patient Service Coordinator

Specific Duties & Responsibilities

• Approve/confirm CRUonline visit requests. Schedule visits in EPIC and iLabs. Process participant check-in and check-outWorks with JHH Admitting to coordinate Osler-5 in-patient admissions.
• Works with study team to assist in scheduling participant for study visits. Obtain and/or verify participant’s demographic data by phone or in person.
• Proactively works to fills vacancies due to cancellations or add urgent appointments. Resolves any schedule conflicts in EPIC.
• Verify and enter pre-registration and insurance information into the computer system (if study visit includes standard of care procedures), prepare daily printed schedules.
• Answer phones and provide routine information to callers.
• Carries out duties and responsibilities with limited supervision. Makes decisions and establishes work priorities on essentially procedure-oriented operations.

Minimum Qualifications(Required)

High School Diploma/GED

• One (1) year work experience in customer service required.
• Two (2) years related work experience preferred.
• Knowledge of medical insurance coverage preferred.
• Medical terminology, and basic computer skills preferred.

Preferred Qualifications:

Experience with EPIC is highly preferred,

Two years college or equivalent work experience.

Two years related work experience preferred. Knowledge of medical insurance coverage preferred.

Special Knowledge, Skills, and Abilities

Medical terminology, basic computer skills

Certification in appropriate skill groups must be obtained during introductory period.

Classified Title: Patient Service Coordinator
Working Title: CO Patient Service Coordinator ​​​​​
Role/Level/Range: ATO 40/E/02/OD
Starting Hourly Pay Rate Range:$15.26 - $21.00 /Commensurate with Experience
Employee group: Full Time
Schedule:Monday - Friday, 7:30am-4:00pm / 40 hrs per week
Exempt Status: Non-Exempt
Location:04-MD:School of Medicine Campus
Department name: 10003311-SOM ICTR Inst Clin Translational Resrch
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf