Information Technology Specialist III/IV (Technical Support Analyst)



Position Details

Requisition Number

S621P

Home Org Name

Human Sciences Administration

Division Name

College of Human Sciences

Position Title

Information Technology Specialist III/IV (Technical Support Analyst)

Job Class Code

MA14C/D

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

The IT Specialist is responsible for providing technical and service-related support on a range of technologies to employee and student end users in the College of Human Sciences. The person in this position will assist with the resolution of problems in areas to include enterprise and business applications and processes, University research processes, operating systems, and current hardware management.

Special Note: Auburn Information Technology is in the process of restructuring the job classification system. Within a year the title and grade of this position may change. The job duties and associated compensation will not change.

Essential Functions

• Analyzes problems on computer applications and University systems and provides technical assistance to College of Human Sciences’ constituents.
• Analyzes current and proposed departmental and client hardware and software systems. Develops and maintains systems for the various constituencies within the College.
• Reviews proposals which consist of objectives, scope, and client expectations. Gathers facts, analyzes data, and prepares proposal synopses comparing alternatives in terms of cost, time, and available resources.
• Provides individual and/or group instruction on computer technologies.
• Provides technical support for research and development initiatives and for the implementation of new technologies for adoption.
• Performs other related duties as assigned by the supervisor.

Education Level

High School Diploma or equivalent

Field of Study

Years of Experience

4

Area of Experience

Specialist III – Experience must include at least 1 year at the preceding level or equivalent. Experience in computer maintenance, troubleshooting, graphic and web site design, and programming.

Typical salaries for this level are between $42K and $52K.

Requirements for Additional Job Levels

Specialist IV – High school diploma or equivalent plus 5 years of experience. Experience must include at least 1 year at the preceding level or equivalent.

Salaries typically range between $53K and $65K at this level.

Education Level

Field of Study

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Years of Experience

Area of Experience

Requirements for Additional Job Levels

Minimum Skills and Abilities

Minimum Technology Skills

Minimum License and Certifications

Desired Qualifications

Experience with Microsoft Server OS, Microsoft Teams, Microsoft and Microsoft Intune.

Salary Grade

32

Salary Range

$35,000 - $75,100

Job Category

Information Systems/Technology

Working Hours if Non-Traditional

List any hazardous conditions or physical demands required by this position

Posting Date

01/29/2021

Closing Date

03/22/2021

EEO Statement

A commitment to an inclusive and diverse campus environment is required. Women, minorities, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

https://www.auemployment.com/postings/21146
Documents Needed to Apply
Required Documents
  1. Cover Letter
  2. Resume
Optional DocumentsSupplemental Questions

Required fields are indicated with an asterisk (*).

  1. How were you made aware of this opportunity?
    • AU Employment website
    • Employment websites (Indeed, HigherEd Jobs, etc.)
    • Veterans Assistance Services
    • Disability Assistance Services
    • Newspaper
    • Professional Journal
    • Listserv
    • HR email
    • Social Media
    • State Employment Service
    • Walk-in
    • Other
  2. Please select the answer that best describes your current employment relationship with Auburn University.
    • Not a current Auburn employee
    • Current Auburn employee in position less than one year
    • Current Auburn employee in position more than one year
  3. Do you have a high school diploma or equivalent?
    • Yes
    • No
  4. How many years of experience do you have in computer maintenance, troubleshooting, graphic and website design, and programming?
    • 0-1
    • 2-3
    • 4-6
    • 7+
  5. Please describe your related experience in detail and provide the job titles of the positions in which you obtained it. 'Please see resume' is not a valid answer.

    (Open Ended Question)



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