Community Services Officer Coordinator

New York, United States
Salary Not Specified
Feb 03, 2021
Employment Type
Full Time
Posting Details

Job # 036781 Department Code 31050-5110 Department Department of Public Safety Job Title Community Services Officer Coordinator Location Syracuse University Pay Range Commensurate with Experience Staff Level 04 FLSA Status Non-exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

The Community Services Officer Coordinator position is responsible for effectively managing, deploying, leading, and motivating a Community Service Officer and student monitor positions associated with Schine Center safety and security operations.


• An Associate’s degree or equivalent combination of education and experience is preferred. Previous experience in a collegiate setting is preferred.

• Must be able to obtain a New York State Security Guard license and meet department and New York State Security Guard Act standards and qualifications.

• Successful completion of a Field Training Program.

• Possess valid driver’s license and excellent driving record.

• Able/willing to work evening, day and afternoon shifts, including weekends and holidays.

• Employment is contingent upon successful completion of a thorough background check, which includes employment history, character references and a criminal records check.

• Upon hire, candidates must submit to drug screening and a psychological evaluation.

Job Specific Qualifications

• Demonstrated proficiency in the use of personal computers, including all Windows-based applications.

• Ability to work independently or as part of a team and the ability to interrelate with individuals from diverse backgrounds.

• Ability to be creative and innovative in solving issues and problems.

• Good customer service skills and proven oral and written communication skills are essential.


• Ensures that employees are prepared to work and scheduled appropriately, maintaining satisfactory levels of work performance.

• Directly supervises Community Services Officer ( CSO ) and student monitors, providing instructions on duties, and coordinating security and safety services.
Investigates and responds to concerns regarding CSO /student monitor service from Community members.

• Oversees daily schedules, approves payroll time and schedule changes.
Oversee development and modification of new and existing policies and procedures.
Inspects equipment and uniforms, and plans for new, upgraded, and/or replacement equipment.

• Upholds employee accountability and exhibits DPS values of dedication and service to the community; protection of life and property; trust and integrity; respectful interactions; and empathetic and ethical conduct.

• Communicates by radio to DPS Emergency Communications Center ( ECC ) of any hazards, emergencies and/or suspicious activity.

• Ensures appropriate relief of CSO /student monitors, performs performance evaluations and ensures corrective action where needed.
Investigates violations of SU rules and regulations, including the Student Code of Conduct, and violations of NYS penal Law.

• Participates in hiring and performance partnership processes; manages questions, concerns, complaints; ensures employee development, proper training and procedures are followed.

• Recommends changes in work processes, policies or practices that address identified gaps.

• Serve as liaison with university departments receiving CSO /student monitor services.

Physical Requirements Tools/Equipment Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 02/03/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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