Assistant Director for Housing

Job Description

Provides daily management of housing occupancy (through developing and operating contracting processes, room assignments, contract review, room changes) to meet budgetary levels. Daily management and ongoing development of the oncampus housing software system (StarRez) and assignment and billing processes for the residence hall system. Supports the allocation and billing processing for 9,400+ oncampus residents and 18,500+ on and offcampus dining plans. Provides primary liaison with other university offices (with focus on Hokie Passport university card ID system, Admissions, Student Accounts and University Registrar offices). Manages the inventory of all written contracts supporting the assignments in the system, and is responsible for complying with all relevant policies regarding Fair Housing (HUD), EEO/AA, ADA, University Policies for Student Life, and other relevant policies. Meets extensively with students, parents, and staff members to provide adequate and appropriate housing while providing assistance/advising and support. Serves actively in an oncall administrative oversight capacity on a rotating basis and during colleague consultations as required. Evaluates and establishes programs and activities to deliver a high-level customer service experience for residents. Manages frontline staffing presence and departmental email accounts. Coordinates data management needs within area and for others as needed through direct systems development and report writing as well as cooperation with IT staff members and department colleagues. Works daily with other university departments to ensure sufficient information distribution and cooperation between areas with varying needs and expectations. Directs benchmark/customer service surveys and reporting/response to gathered data. Reviews and creates updates to departmental web and printed materials.

Required Qualifications

Master's degree and/or equivalent experience in Computer Science, Public Administration, Finance, Business Management, Student Affairs or related field. |Previous experience in a college setting housing program administration, residential property management, or related experience+ |Computer operations experience including Windows, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access), database systems, reporting, and financial information systems (StarRez, Banner). |High organizational skills with attention to detail. |Ability to deal effectively with a diverse population+ multitask duties with frequent interruptions+ and to remain calm under highly stressful conditions.|Ability to maintain confidentiality of student records.

Preferred Qualifications

Experience with StarRez (housing/dining management software)|Experience with report development and generation using SQL/database query language.

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Additional Information

The successful Candidate will be required to have a criminal conviction check

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Stephanie Hovsepian at during regular business hours at least 10 business days prior to the event.

Advertised: March 2, 2021
Applications close:

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