Dispatch Clerk (Police Dispatcher)

The Police Department is a 24-hour-per-day, 7-days-a-week operation which requires rotating shift work (days, swing, or graveyard shifts, weekends and holidays). Dispatchers are subject to emergency call out.



BASIC FUNCTION

Under the direction of the Chief of Police or Sergeant, operate computer, telephone and radio communications equipment to receive and record emergency calls and routine calls for service; provide information, dispatch police and emergency personnel; type, file, and perform a wide variety of clerical support duties in the Police Department.

REPRESENTATIVE DUTIES

Receive emergency calls for service.

Handle complains and inquiries from the public.

Dispatch police personnel, alert and request assistance as needed from public safety agencies.

Operate a variety of communications equipment including telephone, two-way radio, and computer equipment.

Prepare reports and logs of unusual incidents, contact agencies involved with major emergency operations such as the County Fire Department, neighboring police agencies and various State agencies that deal with emergency and disaster operations.

Maintain contact with all units on assignments; maintain status and location of field units; enter, update, and retrieve information on wanted persons, stolen property, vehicle registration and other information from statewide computer networks; and perform a wide variety of clerical functions that support the overall operations of the Police Department.

Operate standard office machines including typewriters and computer video display terminal and keyboard (automated dispatch).

Prepare and maintain logs of incoming and outgoing calls.

Type police reports, incident reports and other materials; process file or duplicate as appropriate.

Perform related duties as assigned.

JOB QUALIFICATIONS

KNOWLEDGE AND ABILITIES

KNOWLEDGE OF:

Standard broadcasting procedures and roles.

Standard radio and telephone communications receiving and transmitting equipment.

Operation of common radio dispatching equipment.

Basic computer knowledge.

Modern office practices, procedures, and equipment.

Record-keeping/filing techniques.

Telephone techniques and etiquette.

ABILITY TO:

Demonstrate excellent customer service skills.

Speak clearly and distinctly.

Exercise good judgment and make sound decisions in emergency situations.

Effectively communicate with and elicit information from upset and irate citizens.

Exercise independent judgment and work with a minimum of supervision.

Understand and follow oral and written instructions.

Handle multiple events effectively.

Operate a computer-aided dispatch center, computer systems, and other office equipment accurately to maintain routine records.

Type at 30 words net per minute from clear copy.

Establish and maintain cooperative and effective working relationship with others.

EDUCATION AND EXPERIENCE

High school diploma or equivalent and any one of the following: one year clerical experience with public contact; or 1 year police cadet experience with public contact; or completion of 30 units college coursework toward a major in administration of justice or related field.

Possession of a currently valid P.O.S.T. Public Safety Dispatch certificate or successful completion of the P.O.S.T. Public Safety Dispatcher course during the 12-month probationary period.

Prior public safety dispatch experience desirable.



Ability to type as 30 words net per minute.

If you are unsure of your typing speed, below are a couple of links that may be helpful to see what your current speed is and also opportunities to practice prior to the required testing associated with this position:

http://www.typingtest.com

http://official-typing-test.com/

Applicants who meet the qualifications will be sent an email from TestGenius@opac.com with a link to take the tests. The information will be sent to the email address provided on your application.

Please be sure to log into igreentree and check your application status for updates.



WORKING CONDITIONS

Ability to function in an active and often hectic environment.

Dispatchers are required to work various shifts as assigned.

Operate a visual display terminal for an extended period of time.

Must be able to hear alarms and other auditory devices.

Long periods of sitting and standing.

Lift and carry up to 25 lbs.

Interaction with students, staff and the public.

SALARY: $3,803 monthly

CONDITIONS OF EMPLOYMENT

Offer and acceptance of employment is subject to verification of all information provided on the employment application, credential(s), and transcripts. Candidates selected for employment must agree to be fingerprinted, submit Certificate of Completion of the Tuberculosis Risk Assessment and/or Examination, provide proof of eligibility for employment in the United States, and present a valid Social Security card upon hire. Selected applicant may be subject to employee contributes of 7% of their earnings toward the Public Employees Retirement System (PERS) if applicable.

TO APPLY

An applicant must submit the following by the closing date:

1) Online application: https://elcamino.igreentree.com/css_classified

2) Valid P.O.S.T. Public Safety Dispatch certificate

3) Pertinent transcripts as stated in the required qualifications. (Unofficial computer-generated academic records/transcripts must include the name of the institution and degrees awarded to be acceptable.

Foreign Transcripts: Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. For information on transcript evaluation services, please visit: http://www.ctc.ca.gov/credentials/leaflets/cl635.pdf

Applicants with disabilities requiring special accommodations must contact Human Resources at least five (5) working days prior to the final filing date. https://elcamino.formstack.com/forms/reasonable_accommodation_request_form

Please Note: Documents submitted or uploaded for a previous position cannot be reused for other positions. You must submit the required documents for each position you apply for by the closing date. Failure to do so will result in an incomplete application. Applications with an incomplete status will not receive consideration. You may check the status of your application online.

*Previous employment performed in different public retirement system may allow eligibility to continue in the same retirement system.

If you need assistance you may call 310-660-3593 Ext. 5809 between the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday.

Closing Date: Tuesday, March 16, 2021 at 3:00 p.m.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, El Camino College has published Annual Security Reports and all required statistical data, which can be found on the Police Department webpage at www.elcamino.edu/about/depts/police/cleryact/index.aspx. These publications include Clery crime statistics for the previous three years relevant to El Camino College classes and activities, in addition to institutional policies concerning campus safety and security. The information is also available in printed form in the lobby of the Police Department and in select locations on campus. Upon request, the Campus Police Department can provide or mail out copies of this publication. Contact them at 310-660-3100.

El Camino College is an Equal Opportunity Employer

The El Camino Community College District is committed to providing an educational and employment environment in which no person is subjected to discrimination on the basis of actual or perceived r ace, color, ancestry, national origin, religion, creed, age (over 40), disability (mental or physical), sex, gender (including pregnancy and childbirth), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or retaliation; or on any other basis as required by state and federal law.