Contact Tracing Data Administrator

Massachusetts, United States
Salary Not specified
Mar 02, 2021
Employment Level
Employment Type
Full Time

Contact Tracing Data Administrator

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

Data entry and data quality assurance
  • Review case and contact files in ServiceNow for completeness. Update missing fields, flag duplicate records, and fix administrative errors.
  • Export daily reports of contacts from Service now, clean data, and format into Redcap template. Upload contacts into MAVEN via Redcap.
  • Update case and contact events in MAVEN as completely as possible:
  • Update data on cases and contacts
  • Assign/share cases and contacts with local boards of health (LBOH) and the state's Department of Public Health (DPH), as needed
  • Call LBOHs and other universities to notify them of cases/contacts in their jurisdiction
  • Pull reports from MAVEN to identify new cases as they appear in our workflow
  • Attend weekly MAVEN webinars and office hours, or watch recorded weekly webinars and office hours, to stay up-to-date on MAVEN best practices and new functionality.
  • Collaborate with ServiceNow developer for high-quality data collection

  • Operational support
    • Create schedule templates and ensure coverage by monitoring SubItUp system.
    • Analyze productivity metrics and optimize staffing level.
    • Monitor and triage incoming communications to the contact tracing mailbox and respond as appropriate.
    • Assist with cluster investigation as needed.
    • Other operational support as requested by the Contact Tracing Manager and the Program Manager of the Northeastern Wellness Team.

    • Master's degree in Public Health or related field
    • Bachelor's degree and 3+ years of experience in public health, epidemiology, or other related fields
    • Good understanding of HIPAA and confidentiality around healthcare data
    • Understands how to apply protocols in real-life work and knows when to escalate to managers
    • Proficient in Microsoft Excel
    • Experience using RedCap is a plus
    • Experience working with a local public health department is a plus

    Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

    All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

    To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

    To apply, visit


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