Program Director, Queer Culture Resource Center (Administrator I)

California State University, Dominguez Hills
California, United States
Salary Not specified
Mar 02, 2021
Employment Level
Employment Type
Full Time

Program Director, Queer Culture Resource Center (Administrator I)

Job No: 498308
Work Type: Management (MPP)
Location: Dominguez Hills
Categories: MPP, Administrative, Student Services

Position Information

This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status.

This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Conditions of Employment

Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Application Deadline & Salary Information

Review of applications will begin Monday, December 14, 2020, and the position will remain Open until Filled.

Salary is commensurate with experience.

Major Duties

Under the general direction of the Director of Women's and Multicultural Centers, the Program Director participates with management to provide leadership, strategic planning, and works collaboratively with center staff, and campus departments, student organizations, faculty, advisors, and community partners. The Program Director is responsible for creating a safe space aimed at supporting the educational access, recognition, success, retention, and graduation pursuits of lesbian, gay, bisexual, transgender, queer, asexual, two spirit, nonbinary, questioning, and all people along gender and sexual spectrums. In addition, the Program Director will lead campus educational programs and services specific to experiences of queer and transgender people of color and community issues. This position will be responsible for the development of its mission and vision in collaboration with an advisory group, program development and implementation, advocacy and support for queer and transgender students on our campus, training and development of faculty, staff, and students as well as community partners for QCRC. The Program Director will oversee the day-to-day administrative operations of the Center which include but not limited to: managing budgets and to coordinate additional resources, campus outreach, collaborative programs, and the learning outcomes development and assessment of the Center's programs and services.


Required Education: Bachelor's degree.

Required Experience: Minimum of two (2) to five (5) years professionally related experience.

Required Knowledge, Skills and Abilities:

  • Knowledge of CSU policies and procedures
  • Knowledge of principles, practices and trends of the Student Services field
  • Knowledge of current and historical statewide and national QTPOC movements and historical issues impacting Queer and Transgender student success
  • Knowledge and understanding about unique issues that impact Queer and Trans students
  • Working knowledge and competence in area of diversity education, program development and implementation, student development, assessment, and evaluation
  • Knowledge and practice of student development theory, individual counseling techniques, group counseling and advising practices, and current trends/issues related to college students Working knowledge of the methods and problems of organization and program management
  • Knowledge and experience working with multi-cultural/multi-ethnic populations; students that are historically under-represented, under-prepared, low-income and first-generation college students

  • Ability to respond to sensitive situations that involve discrimination, racism, and access to equitable educational and career opportunities.
  • Ability to orient Queer and Transgender students to the culture of the institution and provide support services to help students achieve their personal, academic, and professional goals
  • Ability to recommend campus policies and practices to support Queer and Transgender students, faculty and staff.
  • Ability to plan, develop, coordinate, and organize programs and activities
  • Ability to delegate tasks, supervise and evaluate the work of others
  • Ability to interact with a diverse student population, faculty, staff, and the general community
  • Ability to analyze complex situations accurately and determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature
  • Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals and student organizations, analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action
  • Ability to consult with students, staff and faculty individually and in groups on complex matters and refer as needed to appropriate departments
  • Ability to carry out a variety of professionally complex, managerial and confidential assignments without detailed instructions
  • Ability to establish and maintain cooperative working relationships with a variety of individuals
  • Ability to promote and deepen the understanding of the challenges faced specifically by QTPOC
  • Ability to provide training to faculty and staff on best practices to support student access, retention, and graduation of Queer and Transgender students
  • Ability to effectively train and supervise students and complete all associated student personnel actions in a timely and accurate manner
  • Ability to accurately prepare and maintain records
  • Ability to accurately analyze data and prepare reports
  • Ability to pursue grants and raise funds
  • Ability to speak and make presentations in a variety of public settings

  • Excellent written and oral communication skills
  • Excellent active listening skills
  • Strong critical thinking skills and analytical skills
  • Skills working with campus administrators, faculty, staff and students to address complex issues and situations in a timely manner
  • Skills to organize complex programs, trainings, and workshops in collaboration with campus and community partners
  • Skills with computers, current technology methods of students, and other basic equipment in an academic setting
  • Skills in development and promoting awareness of Queer and Transgender student issues and cultural identities through campus-wide events, student programs, and departmental services
  • Ability to work with Student Affairs Information Systems to develop appropriate assessment tools and data analysis approaches to bridge assessment and practice.

    Certification: Valid Driver License


    50% Program Development, Advocacy and Support:

  • Design and implement intentional programs to increase understanding and awareness of multicultural issues, especially as they relate to queer and transgender students. Serve to heighten awareness and recognition of queer and transgender students, the challenges they face, and the opportunities they have to succeed

  • Provide programs, activities and forums that outreach to Cal State Dominguez Hills faculty, staff, students and to the surrounding community.

  • Identify and collaborate broadly with all constituents to improve outcomes related to the recruitment, development, enrichment, inclusion, retention, and graduation of students. Support queer and transgender students' academic endeavors and progress toward their degrees.

  • Work with key campus constituents in establishing the QCRC and collaborate with the other cultural centers, faculty, departments and student groups to address the intersections of culture and societal issues.

  • Provide leadership and guidance to student organizations on effective programming, publicity, funding proposals, budget preparation, room reservations, and program assessment/evaluations. In addition, provide leadership to Dean of Students' campus-wide programs.

  • Develop and implement a multi-faceted and complex set of programs and services that serve to heighten the awareness of queer & transgender student issues, develop campus community programs that will facilitate greater interaction and dialogue. Establish and provide ongoing and educational training and related materials, for the campus community regarding the needs of queer and transgender students.

  • Creates learning outcomes for department, assesses programs for student learning and evaluates program & training effectiveness. Work closely with Division leadership on all assessment phases, maximize the use of data analysis for program revisions, and ensure an objective process. Modify and enhance programming based on evaluation and assessment tools.

  • Responsible for the development and production of the QCRC web site, publicity and other marketing materials, including social media to promote the mission and purpose of the QCRC and its programs, services and events.

  • Maintain an office which is supportive for queer and trans people, particularly queer and trans people of color (QTPOC); provide referrals to campus and community agencies.

  • Provide crisis intervention and advocacy for students, faculty, and staff and provide resources and referrals on various concerns.

  • Prepares oral and written reports to the Associate Vice President of Student Life and Dean of Students and upon request other relevant campus leadership on center programs, events, issues, concerns, and outcomes.

    20% Fiscal and Administrative Supervision:

  • Develop and monitor the QCRC budgets for office expenditures, research, programming resources and staffing needs which may include State, Reimbursement, ASI, Foundation, grant and lottery funds. Develop fund raising opportunities for the QCRC as appropriate.
  • Responsible for recruitment, supervising and evaluation of graduate assistants, student assistants/peer educators and volunteers on program implementation, projects and budgets.

  • Manage the day-to-day operations of the center. Schedule and coordinates graduate/student assistant, student staff, and volunteers. Review office and campus policies, programming, office etiquette, and queer and transgender advocacy/issues.

  • Trains graduate assistants, student assistants/peer educators, and volunteers to on daily operations of the QCRC, give tours of the center and assist students/visitors as needed.

    15% Leadership Training and Development:

  • Designs and presents forums (seminars, workshops) which concentrate on providing student leaders with avenues to gain personal, interpersonal and organizational skills to effectively assume and fulfill leadership roles.

  • Collaborate with faculty partners and advisors to develop and present workshop and speakers on topics of interest to students and the campus community. Develop opportunities for students to showcase their research interests.

  • Implement and coordinate sensitive and diverse specialized trainings for law enforcement, CARE Teams, health services, faculty, advisors, and the campus advocacy programs.

  • Provide training and consult with student groups as needed. Provide referrals to on-campus and community agencies for individuals in crisis.

  • Develop and provide training resources for various campus departments and peer groups such as Athletics, Housing, Orientation, Loker Student Union, ASI, Inc., etc.

  • Work with faculty and community partners to provide trainings for faculty, staff, and administration on topics related to queer and trans issues, particularly for QTPOC

    10% Campus Outreach and Collaboration with Dean of Students Offices:

  • Networks and collaborates with various campus departments and student organizations to develop, design, and conduct programs to outreach and inform the campus community on diversity, social justice and multiculturalism as they affect queer and transgender students.

  • Serves as a contributing member to campus committees and associations such as the annual campus wide events (i.e. Welcome Week, Toro Hype, Toro Days, Labor Fair, Day at Dominguez, and Unity Fest), Cross-Cultural Retreat, Women's/Men's Retreat and Safe Space.

  • Establishes working relationships with departments concerned with retention issues. These include but are not limited to Educational Opportunity Program, Outreach & Recruitment, academic support programs in individual colleges, Orientation Services and academic departments.

  • Maintains a collaborative and collegial working relationship with the Dean of Students Offices including Office of Student Life, Affinity Centers, International Student Services, Veteran Student Programs, Loker Student Union, Toro Productions, Associated Student Inc., and University Housing Services. Serve on campus and Student Affairs Division committees as needed.

    5% Other duties as assigned

    Closing Statement

    California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce.

    California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. For more information or definition of these terms, please visit:

    Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

    Clery Act crime statistics for CSUDH are available at , or by calling University Police at (310) 243-3639. Upon appointment, all candidates must furnish proof of eligibility to work in the U.S.

    The California State University is Smoke and Tobacco Free. Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property. Education Code 42356, CCR Title 5, Article 9

    Applications Close: Open until filled

    To apply, visit:


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