Director of Academic Technology and Educational Innovation, Division of Student Success and



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Division of Student Success and Retention

Director of Academic Technology and Educational Innovation

Reporting to the Assistant Vice President for Student Retention and Educational Innovation, with a dotted line to the Assistant Vice President for Advising, Persistence and Success, the Director of Academic Technology and Educational Innovation (Director IV) is responsible for directing the coordination and management of divisional technology and institutional systems supporting and promoting student success, retention and persistence to graduation. More specifically, this position will manage the divisional administration and assessment of educational systems and research designed to enhance student success and retention. This is a highly collaborative position that will work closely with a diverse team of administrators, faculty, staff and students to ensure that the Division of Student Success and Retention’s solutions are well-supported and being used optimally.

The Director will work closely with the Center for Advising, Persistence and Success and the Assistant Vice Presidents; analyze and assess University systems and data; identify and develop innovative student success programs; assist with Kean’s comprehensive communication platform, Ellucian CRM Advise; and will also support other student success technologies currently used at Kean, as well as those adopted in the future. As such, this position will communicate and collaborate across the institution to develop best practices that support undergraduate and graduate students in their respective colleges and schools, as well as with various student support services. This role will also assist with implementing systems that assess and research programs within the Division of Student Success and Retention. The Director will support all freshmen and sophomore retention initiatives, including assistance with freshmen orientation and innovative retention programming for sophomores. Using technology, the Director will be responsible for monitoring retention of freshmen and sophomores and sharing data with campus stakeholders. This position requires travel and a flexible schedule including evening and weekend hours.

This is not a remote position and requires physical presence on campus as determined by the Supervisor. It requires working on campus during the COVID-19 pandemic and interacting directly with students following all procedures and protocols set forth in the University’s Restart Plan and any procedures/protocols created through additional correspondence. The employee must have the ability to wear a face covering for the duration of the workday during the COVID pandemic or as determined by university protocol.

Qualifications: Bachelor’s degree from an accredited college and two years of professional experience in positions with increasing responsibility for current and emerging digital technology in higher education, K-12 or related industries, especially experience in identifying, deploying or managing digital educational technologies and systems is required. Must have experience extracting, analyzing and compiling data using student information systems. Five or more years of experience and a Master’s degree with advanced coursework and knowledge of educational technologies, retention systems, learning technology innovation or instructional design is preferred. Candidate must have excellent oral and written communication skills and customer service skills; demonstrated competency in communication management technologies and technology-mediated support services, preferably in a higher education environment (i.e. early alert, retention management systems, predictive analytics, CRM, LMS); the ability to effectively work and interact respectfully within a diverse environment; and extensive knowledge of Microsoft Office Suite, Google Suite and networks.

Candidacy review begins immediately and continues until appointment is made. Please submit your cover letter, resume/CV and contact information for three professional references. Official transcripts for all degrees are required prior to the starting date of employment.

Additional Information

Kean University complies with the New Jersey First Act (Senate Bill No. 1730, P.L. 2011, Chapter 70). Any individual newly hired by Kean University will be required to abide by this law and establish a principal residence in New Jersey. New employees will have a full 365 days to establish such residence, from the effective date of hire.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position, please refer to Section III.A. of our Reasonable Accommodations Policy & Procedures .

Diversity & Non-Discrimination Statement

Kean University is committed to establishing and maintaining a diverse campus community through inclusive excellence and equal opportunity. Kean’s commitment to access and equity is designed to prepare each graduate to not only thrive, but climb higher in a diverse world. As an affirmative action, equal opportunity institution we work to support a campus-wide agenda to foster a community that both values and promotes the diversity and equity of all students, faculty, staff, administrators, and beyond.

EEO/AA Statement

Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

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