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Financial Aid Advisor

Employer
University of St. Augustine for Health Sciences
Location
California, United States
Salary
Salary Not Specified
Date posted
Feb 25, 2021
The mission of The University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

GENERAL SUMMARY

The University’s financial aid advisor position is responsiblefor all aspects of the student financing process. The individual will counsel students andtheir families on financial matters relating to the cost of attending theuniversity; counsel on payment options to include federal, state, private, veterans’education benefits, military tuition assistance, payment plans and institutionaid. This position requires theindividual to provide a high level of customer service by working closely withadmissions, enrollment, financial aid, and finance groups to ensure thatprospective and continuing students/families have a complete and comprehensiveunderstanding of the institution, cost of attending the university and how topay for their education.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Counsel students/families on available funding options in accordance to their need’s assessments
  • Provide a generic overview of financial aid programs available to qualifying students
  • Provide a thorough overview of financial aid and veterans’ education benefits and military tuition assistance as necessary or refer the student/family to the proper subject matter expert
  • Serve as a School Certifying Official for veterans’ education benefits, including completion of required training
  • Advise students/families on how to best locate information necessary to complete financial paperwork successfully and to meet any deadlines
  • Guide students/families through financial aid paperwork to completion
  • Counsel students on all matters related to financing their education as it relates to enrollment, satisfactory academic progress, leave of absences, etc., so that students maintain their aid
  • Communicate with applicants/students/families via emails, and/or phone
  • Direct students/families to proper offices for information when applicable
  • Demonstrate a thorough understanding of the university as it relates to admissions, academic advising, registrar, financial aid, and enrollment so that students/families are directed to subject matter experts as appropriate
  • Other duties as assigned
OTHER DUTIES AND RESPONSIBILITIES

May perform other duties andresponsibilities that management may deem necessary from time to time.

POSITION IN ORGANIZATION

REPORTS TO: Director, Financial Aid

POSITIONS SUPERVISED: Not applicable

TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE
  • A Bachelor’s degree or equivalent experience required and3-5 years current experience working in a progressive financial aid office or similar offices.
  • Attention to detail and organizational skills are a must.
  • Openet, Powerfaids, NSLDS, and Datatel/Colleague experiencea plus.
  • Excellent verbal and written communication skills required.
  • Ability to successfully resolve student issues from requestto resolution ensuring a positive student experience.
  • Must be able to handle multiple tasks and priorities in afast-paced environment.
BUSINESS COMPETENCIES

To perform the job successfully,an individual should demonstrate the following competencies:

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.



Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.



Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.



Drives Results - Consistently achieving results, even under tough circumstances.



Innovation - Creating new and better ways for the organization to be successful.



Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

WORK ENVIRONMENT
Work is performed primarily in a standard office environment but may involveexposure to moderate noise levels. Work involves operation of personal computerequipment for six to eight hours daily and includes physical demands associatedwith a traditional office setting, e.g., walking, standing, communicating, andother physical functions as necessary.

The University of St. Augustine for Health Sciences is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

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