Human Resources Consultant 1 (Benefits - Non-Permanent)
Columbia Basin College (“CBC” or the “College”) seeks a team-oriented Human Resources Consultant 1 (HRC1) to perform a variety of first-level professional and confidential duties associated with the administration of the College’s employee benefits program. This includes benefit eligibility monitoring and determinations, and administration of insurance plans requiring in-depth knowledge of medical, dental, life, long-term disability insurances, deferred compensation programs and multiple state-sponsored public employee retirement plans. Responsibilities also include administration of College, state and federal leave programs and assistance in planning and coordinating employee benefits and wellness activities. This position reports to the Director for Employee Benefits & Wellness.
Please Note: This is a non-permanent, non-represented position and under WAC 357-19-370 must not exceed twenty-four (24) months, although other positions may become available for application during the time of employment.
This position is open until filled. Priority consideration will be given to applicants whose complete application has been received by March 8, 2021 @ 11:59 PM Pacific Time.
- Act as a benefits consultant, handling more complex issues requiring specialized benefits knowledge, and escalating cases to the Director for Employee Benefits & Wellness when appropriate;
- Receive and respond to inquiries from employees and the general public, providing information and assistance on employee benefits and leave options; evaluate inquiries and respond appropriately and in a timely manner with information, referral, and/or recommended course of action;
- Perform all aspects of benefits administration including, but not limited to, benefit eligibility monitoring and determinations, enrollment in healthcare, retirement and other optional employee benefits;
- Perform data entry to process new enrollments, changes and terminations in applicable database systems, including PPMS, PAY1, DRS, TIAA, etc.; coordinate benefit changes with Payroll to ensure proper deductions are taken and process adjustments as needed; reconcile monthly benefit and retirement statements;
- Present information at new employee benefit orientation sessions, conduct exit interviews and retiree transitions; arrange for individual meetings as necessary in order to help employees more adequately understand the College’s benefit programs and processes;
- Assist with on-campus workshops and other benefits-related events including annual open enrollment/benefits fairs and advising sessions for the individual retirement plans, wellness initiatives, etc.
- Process reports and compile information related to employee benefits, including requests for information from the State Board; maintain accurate records and files to ensure accuracy of data reporting;
- Interpret plan policies, coverage documents and procedural requirements, keeping abreast of changes in laws, regulations and/or collective bargaining agreements and their potential impact on the College’s benefit administration; provide for dissemination of benefit plan information and changes to employees;
- Perform daily administration of leave programs, including Family and Medical Leave (FMLA), WA Family Care Leave, pregnancy disability leave, and shared leave, in accordance with federal and state laws, College policies and procedures, and collective bargaining agreements;
- Explain leave options to employees and supervisors; determine employee eligibility for leave and provide required notices in a timely manner; communicate with health care providers and employees regarding necessary medical documentation; track leave use to ensure accurate leave processing and keep supervisors apprised of employee’s leave status;
- Provide backup human resources assistance and services to employees, applicants, and the general public as needed; and
- Perform other duties as assigned.
- Bachelor's degree from an institutionally accredited college or university;
- One (1) year of related experience, ideally in benefits and leave administration, human resources or other related field; and
- Advanced technical experience using computers and software applications, specifically Microsoft Office products such as Excel to create and manipulate large spreadsheets with complex mathematical formulas to calculate data, link worksheets and import data from other sources; database experience for creating simple tables, queries, data entry forms and/or reports; and Word experience using standard functions to create, format, edit, preview, print and save documents, mail merge, etc.
Skills & Abilities
Analytical Skills : Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures;
Attendance/Punctuality : Is consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time;
Computer Skills : Proficient in Microsoft Suite; operate personal computer with general understanding of application software; ability to learn office and College-specific software;
Customer Service Skills : Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;
Grammar : Proficient in spelling, punctuation, sentence structure and writing skills;
Oral Communication : Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings;
Organization : Ability to organize projects, prioritize work flow and complete multiple tasks simultaneously and accurately;
Problem Solving Skills : Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics;
Professionalism : Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments;
Quality : Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality;
Self-Motivated : Must be a self-starter and have the abilities and knowledge to maintain task efficiency, meeting all time lines and deadlines; and
Written Communication : Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information.
TERMS OF EMPLOYMENT:
This position is a full-time, overtime-eligible, classified staff position. This is a non-permanent position with employment up to 24 months. The typical work hours are Monday through Thursday, from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m. Occasional evening or early morning hours to complete high priority projects or activities.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Human Resources, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Attention to Detail, Customer Service, etc.).
CONDITIONS OF EMPLOYMENT:
In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.
If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
Columbia Basin College operates under an approved affirmative action plan and encourages applications from persons of color, women, veterans and persons of disability. The Human Resources Office is accessible to those with disabilities. If you need accommodation in application or employment, contact the Human Resources Office at (509) 542-4740.
OTHER JOB ELEMENTS:
The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.
WORKING CONDITIONS/WORK ENVIRONMENT:
Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.
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