Applications Administrator II - Sharepoint



Position Overview:

Under supervision of the Manager of Application Services in the Office of Information Technology, the Application Administrator II supports Sharepoint application, Sharepoint sites and related Microsoft services for centralized, enterprise-level technology service delivery. Helps to ensure the area’s technological level remains up to date and provides 24x7 availability support for assigned applications. Helps with solutions to problems that may arise in an expeditious, efficient, and timely manner. Responsible for performing job duties in accordance with the mission, vision and values of the University of Central Oklahoma.

Department Specific Essential Job Functions:

Performs all aspects of functional system administration and technical application management for assigned applications. Communicates and fosters professional relationships with clients (faculty, staff, students, external), committees and departments. Coordinates with other OIT departments for integration and connectivity. Works with system administrators, database administrators, application administrators, software developers, and web administrators in installation/upgrades and maintaining services, as appropriate. Participates in IT project committees and appropriate application user groups.

  • Responsible for maintaining and managing the university’s SharePoint environment and related applications such as Microsoft Office 365 suite of products . Aids in integration of services with other cloud-based applications and tools.
  • Performs implementation tasks related to Microsoft SharePoint and other cloud applications, including configuration, integration, custom programming and end user rollouts. Reviews manual processes and automates tasks when feasible.
  • Responsible for SharePoint site organization, coding, publishing, and updates; evaluating site performance with thorough analysis; and ensure all web properties adhere to security and accessibility guidelines.
  • Manages role based access and privileges to Sharepoint sites and overall content management.
  • Manages SharePoint implementations from initial installation to maintenance, backups, recoveries, and further custom design.
  • Interacts with customers and development team to gather and define requirements. Designs, creates, tests, and maintains content solutions to satisfy customer requirements.
  • Discovers, designs and implements Advanced SharePoint solutions for clients.
  • Proactive approach to monitoring performance and capacity to ensure access, availability and usability of supported systems.
  • Creates and maintains documentation including diagrams, operational and support procedures. Publishes client-facing support documents to improve user experience. Collaborates with Technology Resource Center trainers and support staff to create online training modules and deliver scheduled and just-in -time application training opportunities.
  • Maintain access, security, scalability and usability of assigned application(s).
  • Researches and communicates new features of assigned application(s) and unused tool functionality to drive the platform expansion and adoption, which includes developing road maps, guides, standards and procedures.
  • Interacts with end users, service desk, team members and stakeholders in gathering information to define and document required changes to the environment. Assists IT management in preparing business and use cases.
  • Performs other duties as assigned.


Knowledge/Skills/Abilities:

Must possess strong customer service and interpersonal skills. Strong analytical, organization and collaboration skills. Ability to work well under pressure, handling multiple tasks and balancing multiple objectives, while consistently ensuring the timely completion of priority objectives. Ability to communicate technical concepts to non-technical users. Excellent verbal and written communication skills with the ability to author procedures, knowledgebase articles and proposals. An advanced working knowledge of and experience with the design, installation and technical support of Microsoft SharePoint and O365 solutions in a large environment. Experience working with SQL Server. Extensive experience with the full range of skills required for web development including HTML/CSS/JavaScript. Proficient with PowerShell and general programming best practices and troubleshooting methods. ITIL v3 foundation knowledge, with particular focus on change management, incident and problem management, and continual service improvement. Adheres to and complies with UCO’s shared values and the Office of Information Technology’s Code of Ethics. This position is on-call 24x7x365 and requires the successful candidate to have high-speed internet access to their residence, and maintain a smart phone on which to receive telephone calls, email and SMS messages from servers and authorized OIT personnel.

Qualifications

Qualifications Required:

Requires a Bachelor’s degree in job related field plus 6 years enterprise application experience or 10 years of comparable work experience. Proven track record of successful implementations of Microsoft SharePoint and O365 in a large enterprise environment including installations, implementations, project management, requirements gathering, and customization.

Qualifications Preferred:

  • MCTS and/or MCITP certifications for SharePoint development preferred.
  • Extensive experience in administering an Active Directory environment.
  • Experience managing Sharepoint and MS Teams linked privileges, roles, and shared content management
  • Experience creating, modifying, and troubleshooting scripts within a large enterprise using languages such as PowerShell, PowerShell ISE, shell.
  • Professional certifications such as ITIL v3 Foundations, MCSA: MSOffice 365 or MCSA: Cloud Platform.
  • A Bachelor or Masters of Science degree in a technical field, such as Engineering, Computer Science, or Information Technology.


Will this employee supervise others?

No.

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

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