Assistant Director, Admissions

Job Summary

Responsible for providing operational direction for first time in college (FTIC) admissions/recruiting and for Undergraduate Admissions Front Desk Operations. Assists in the analysis and effectiveness of policies, procedures and business practices. The Assistant Director manages professional and support staff.

Job Description

Typical duties may include but are not limited to:

•Serves on the Freshman Admissions Leadership team with the Associate Director.

•Participates in the strategic planning for assigned areas and assists the Associate Director in developing and implementing the overall departmental strategic plan.

•Establishes performance goals and measures to evaluate success of assigned area of responsibility.

•Supervises the day-to-day operations of assigned area including the supervision of departmental employees. Provides guidance and direction to staff involved in department services and programs.

•Participates in Freshman recruitment, yield strategies, initiatives and campaigns.

•Researches and resolves complex admission applications and issues related to admissions decisions.

•Guides students through the admission’s process by providing accurate information.

•Reviews and provides input on applications with disclosed prior conduct incidents. Participates in the admissions clearance process for determining admissibility of special consideration cases.

•Responsible for ensuring that all programs, activities, and series comply with university, state, and federal regulations.

•Provides operational direction and responsible for delivering results for admissions reception area and front desk customer service staff.

•Responds to inquiries by email, telephone or in person from prospective students and families.

•Makes data corrections and updates the applicant information in Banner and applicant records.

Other Duties:

•Assists other teams with the processing of various types of applications.

•Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

Master’s degree from an accredited institution in an appropriate area of specialization.

Two years of professional full-time experience in admissions, academic or student support, recruitment, or closely related experience.

Previous experience managing an operation that provides excellent customer service.

Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Experience using admissions CRM technology.

Experience with personal computers and proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook) and desktop publishing.

Preferred Qualifications:

Master’s degree from an accredited institution in an appropriate area of specialization.

Experience supervising and managing the daily operations of assigned areas.

Experience managing functional area of admission with a customer service emphasis.

Knowledge, Skills, and Abilities:

Knowledge and understanding of management principles, practices, and standards, as applied to public institutions.

Knowledge of admissions policies and regulations, FERPA, and university policies.

Employee development and performance management skills.

Strong interpersonal skills, flexibility, and customer service orientation.

Strong analytical and critical thinking skills and the ability to analyze, summarize, and effectively present data.

Skill in examining and evaluating operations and developing and/or redesign operating strategies, systems, and procedures.

Excellent oral and written communication skills and the ability to interact effectively with a wide variety of people.

Ability to foster a cooperative work environment and work effectively in a team environment.

Ability to supervise and train assigned staff.

Ability and skill in data analysis and metrics.

Ability to research and resolve student admissions’ issues.

Ability to develop efficient procedures, work under pressure, handle constant change, and meet competing deadlines.

Ability to plan, organize, and coordinate work assignments.

Ability to translate knowledge and learning through trainings into effective business practices.

Ability to work independently and in a team setting.

Ability to interact with a diverse group of individuals of varied ages, abilities/disabilities, racial, ethnic, and cultural backgrounds.

Ability to maintain confidentiality and make ethical decisions.

Ability to accurately enter and maintain computerized data.

Ability to collect and analyze data using the results to implement future programs, plans, and strategies.

Ability to respond to common inquires or issues from customers, regulatory agencies, or the campus community.

Ability to establish and maintain effective working relationships.


Cover Letter


Salary Range:

$45,000 - $50,000 annually

FGCU is an EOE AA /F/Vet/Disability Employer.

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