Director of Campus Technologies (Williams Bay, WI)

Aurora University seeks talented staff and administrators who are passionate about supporting an inclusive community dedicated to the transformative power of learning.

Position Purpose: The Director of Campus Technologies GWC supports learning by providing technical hardware and software support for the GWC campus computers, printers, classroom technology and related devices.

Core Competencies:

Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers, and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.

Upholds the Mission Statement:Aurora University an inclusive community dedicated to the transformative power of learning.

Handles all information with tact and discretion and recognizes the confidential nature of university business.

Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.

Essential Job Functions:

Performs troubleshooting of GWC desktops, laptops and peripherals on Windows and Macintosh Operating Systems and applications, providing remote and desk side technical support.

Provide technical support for GWC resident and commuter students.

Works with Aurora Campus ITS personnel to provide onsite support for the GWC Woodstock datacenters, network and system support.

Provides audio visual setup and guidance for internal/external events and presentations.

Leads the creation and maintenance of technical support documentation.

Interacts with vendors to facilitate repairs of hardware, i.e. desktop and laptop computers, network hardware, servers and telecommunication equipment.

Provides on-site support for phone system changes and additions

Manages the development and deployment of end-user device images.

Implements hardware and software patches in accordance with security policies and deployment procedures

Works proactively with university personnel to on-board new employees and prepare hardware and software for those employees and assists in the training and orientation of new staff in use of hardware and software.

Essential Job Requirements:

Education:

• Bachelor's Degree or equivalent experience required.
• NetYork+, A+ or MCP preferred

Experience:

• Minimum three years of experience in desktop support role.
• Imaging of operating systems using software such as Clonezilla, Fog, WDS, and MDT.
• Strong knowledge of Active Directory.
• Strong knowledge of client I server and cloud based technologies.
• Knowledge of change management processes.
• Knowledge of single sign on systems like Okta and ADFS
• Experience with cloud based collaboration software like Office 365 or G Suite
• Experience working in an environment with a ticketing system.
• General TCP/IP troubleshooting.
• Experience with working in an environment with print management solutions.
• Experience supporting projectors and smartboards in a classroom environment.
• Experience with VDI concepts a plus.

Skills:

• Solid understanding of Microsoft and Apple operating systems.
• Sound judgment and prioritization skills.
• Excellent written, oral, and presentation communication skills.
• Quick learner with great prioritization skills.
• Excellent customer service skills.
• Ability to work independently and be dependable.
• Ability to accept divergent views while maintaining a constructive working relationship with other team members.

Special Requirements:

• Ability to work day, evening, or weekend shifts as appropriate based on staffing needs.

Physical Requirements:

• Able to interact verbally in person, over telephone and via written and electronic media.
• Able to lift 50 pounds.
• Able to move about campus and other locations.

Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission. Please send resume with cover letter and contact information for three references including name, telephone and email address.

Apply to:

Aurora University
Human Resources
347 South Gladstone Ave
Aurora, IL 60506
630-844-5650 - fax
jobs@aurora.edu - email

Aurora University is an Equal Opportunity Employer.