System Specialist - Cashiers & Student Accounting

Requisition ID: req3116

Job Title: System Specialist - Cashiers & Student Accounting

Department: Business Services

Location: Columbus Campus

Employment Type: Staff

Employment Status: Temporary

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation: $20.46

Schedule: M-F; 8am to 5 pm; evenings, weekends and nights as needed

Job Description:

The College

Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.

The City

Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.

Position Summary

The System Specialist, Cashiers and Student Accounting supports processes and applications in the College ERP system, as well as companion systems needed to ensure that those systems operate reliably for end-users (students and staff) as well as for reporting and other operational purposes. This position collaborates with other student service areas of the College as well as with Information Technology (IT) and other Business Services Departments. This role provides information, collects data and researches the financial transactions that occur in the Cashier and Student Accounting billing and cashiering system.

Core Competencies Required

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Communication, Technology Savvy, Monitoring Information, Adaptability, Quality Orientation, Planning and Organizing

ESSENTIAL JOB FUNCTIONS

Systems Testing & Technical Support

Provides technical support to ensure critical functioning for student information systems and applications, which includes areas and functions invoicing students, third party payments of students’ tuition, cash receipts, payment plans, refund processing, 1098-T reporting, Bookstore credits and the College Credit Plus program (State of Ohio program for students in K-12 to take college classes). Collaborates with other System Specialists and Functional Analysts and others across the College to resolve cross-functional issues, support coordination of processes, and student communications. Sets up processes that will run overnight and on weekends, using a scheduling product. Participates in any cross functional system processes.

Performs other system technology enhancements in partnership with Information Technology division and other college departments. Participates in related project meetings, as needed and provides information requested for such meetings. Develops in-depth knowledge of student accounts and cashier function and recommends process improvements based on system functionality. Tests and applies student information system (SIS) upgrades and patches as necessary to ensure compatibility to existing system and services.

Actively looks for ways to improve the experiences for our students and/or create work efficiencies through the use of technology, both through the ERP system and outside of it, and collaborates with other areas to document, test, and implement improved processes or technology. Helps to develop processes to address new services or offerings or mandated changes.

Data Analysis, Reporting & Data Maintenance

Maintains and updates data and statistics of student record information in College databases. Responds to data requests and meets with involved parties to document data and reporting needs. Performs configuration tasks and set-up as directed. Applies data definitions for reporting. Provides analyses of data pulls. Assists in development of presentation documents, including graphs, tutorials and process documentation etc. Documents processes and shares with the department to enhance understanding and participation, as needed.

Systems Maintenance

Ensures that billing and registration tables have updated tuition rates and other fees are accurate, that fees are applied correctly, website information is current and updates self-service for students.

Customer Service

Communicates with internal partners regarding student accounts and cashier systems. Interfaces with College departments and provides training in Student Accounts as requested or needed. Makes recommendations for any needed additional training or communication needed based upon questions that are being asked by others on campus related to the student accounts.
Other duties as required.

Other Duties and Responsibilities

Attends all required department meetings, assigned meetings and trainings, presenting information as needed. Hours may include occasional evening, night, and weekend hours. Manages multiple assignments of varying complexity and meets tight timelines and deadlines. Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Usual Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on computer screen. Employee occasionally lifts up to 10 pounds.

Working Conditions

Typical office conditions.

Knowledge, Skills and Abilities: Knowledge of: Ellucian Colleague or other student information system; FERPA; computer software, including the Microsoft suite, HTML/XHTML, SQL, and database management; and standard office practices and procedures. Skill in: operational analysis and troubleshooting technology systems; supporting program functions; computer programming and systems maintenance; complex problem-solving; multi-tasking; verbal and written communications; maintaining good public relations and customer service; general typing and operation of office equipment. Ability to: work independently, demonstrating initiative and follow through; effectively manage multiple tasks and activities; exhibit flexibility in work schedule and job tasks; collect data, establish facts, and draw conclusions pertaining to system operations problems and enhancement; appreciate diversity and work effectively with persons of different cultures and backgrounds; develop and maintain effective working relationships with associates, supervisors, job contacts, and the general public; handle routine tasks while maintaining a high attention to detail; exhibit a pleasant telephone manner; answer routine and complex inquires; maintain confidential and sensitive information; maintain accurate and complete work records; speak effectively in meetings. Maintains confidentiality of student records in accordance with the Family Educational Rights and Privacy and Higher Education Act.

Minimum Qualifications: Associates Degree in the relevant field. At least one (1) year of work experience in a professional office environment. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).