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Medical Office Coordinator

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Date posted
Feb 24, 2021

View more

Position Type
Administrative, Student Affairs, Health Services
Employment Type
Full Time

General Summary/Purpose

Working collaboratively across the Division Nephrology, the Medical Office Coordinator is responsible for overseeing the day-to-day activities of multi-faceted, high volume medical practices to ensure a smooth-functioning office and excellent patient relations. Providing support in a team-based, service-oriented environment to multiple physicians and nurse practitioners, the Medical Office Coordinator is responsible for a variety of interactions with patients, insurance companies, schedulers, and other health professionals in preparation for and following up from the clinic visit. In addition to the clinic support responsibilities, this position will perform other administrative functions to ensure the successful operations of the Division’s clinical practice. Serving in a Division that exceeds national benchmarks for employee engagement, this position is responsible for providing excellent service, resolving patient problems by taking appropriate action or referring to other resources, and regularly performing duties of a sensitive and confidential nature.

Specific Duties & Responsibilities

  • The MOC will support physicians who practice at Johns Hopkins Hospital, Bayveiw Medical Center, satellite outpatient clinics, and through telemedicine.
  • Handle incoming requests from patients andensure that issues are resolved promptly and thoroughly
  • Communicate with patients regarding any changes to their appointments, required labs prior to appointments, or other matter that impact their appointment.
  • Support our team-based telemedicine workflow by helping patients setup and troubleshoot video software required for each appointment.
  • Provide quality service and support in a variety of areas which mayinclude, but are not limited to, scheduling, registration and care coordination
  • Support physicians with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physicians
  • Coordinate follow-up office visits by providing information about treatment, and testing locations
  • Schedulelab tests and other procedures, and/or coordinates with other areas to complete the scheduling process
  • When a physician’s clinic is cancelled, call patients to re-schedule physician and/or testing appointments pertaining to that visit
  • Refer patients to Access Services to schedule appointments
  • Participate in multi-party conversations to ensure appropriate timing of services and
    medical records as required by physician
  • Provide administrative support for medical matters on behalf of physicians
  • Complete divisional requests for filing, faxing, scanning, copying, answering phones, sorting mail,
    data entry, and other tasks
  • Coordinate with patient and/or referring physicians to obtain outside medical records.
  • Refer patients to appropriate resources/clinical areas
  • Send out letters and post op information to referring physicians
  • Receive completed and signed forms requested by the patient such as: Disability,
    Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc.
  • Proactively review upcoming clinic schedules to identify potential issues, propose
    solutions, and fill vacant slots
  • Identify and triage requests for urgent appointments and taking the appropriate action to resolve
    issues
  • Provide cross-coverage to other Medical Office Coordinators within the Division
  • Other duties as assigned

Minimum Qualifications(Required)

High School Diploma/GED.

Two (2) years secretarial experience.

Additional education may be substituted for years of related experience.* JHU Equivalency Formula:30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *

Special Knowledge, Skills, and Abilities

Operating a personal computer with tasks such as accessing e-mail, electronic calendars, the Epicelectronic medical record, and other clinical information systems/ office support software.

Good oral andwritten communication.

Ability to communicate with all levels of University and Hospital personnel, outsidevendors, patients, and patient families

The incumbent will be expected to successfully complete and maintain proficiency in required clinicalinformation systems, scheduling systems, and other required training.

Classified Title: Medical Office Coordinator
Working Title: Medical Office Coordinator ​​​​​
Role/Level/Range: ATO 40/E/02/OD
Starting Hourly Pay Rate Range:$15.26 - $21.00 / Commensurate with Experience
Employee group: Full Time
Schedule:Monday - Friday, 8:30am-5:00pm /
Exempt Status: Non-Exempt
Location:33-MD:Johns Hopkins Bayview
Department name: 10002817-SOM DOM Pulmonary
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Johns Hopkins Bayview


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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