Director, Financial Aid

Position Summary
Provide leadership for and administration and oversight of student financial aid for the College, adhering to regulations with integrity, developing a customer-service focused environment, and upholding the mission and vision of the College.

Duties & Responsibilities
Leverage technology in the facilitation of managing all aspects of the day-to-day operations of the Financial Aid Office including the reviewing, processing, awarding, compliance, and oversight of Federal and State financial aid programs.

Create structure and procedures to provide exceptional customer service across the district and meet the needs of students related to financial aid, including but not limited to: individualized appointments, staffing phones and chat, and managing email.

Provide consistent management, coordination, and working knowledge of regulations and guidelines for administering Federal Title IV student financial aid, State of Wisconsin financial aid programs and Federal and State Veterans benefits, ensuring the College financial aid policies and procedures are documented and in compliance.

Develop and refine outreach activities specifically for the schools and communities of the District. This includes financial aid nights, workshops and other activities to promote the services offered.

Oversee and manage processing and reporting for Veterans serving as Veterans Certifying Official for the College.

Provide oversight and administration of all non-financial aid student financial support assistance programs including emergency grant, emergency loan programs as well as collaboration with the MSTC Foundation on the awarding and disbursement of scholarships and grants to most effectively meet student needs.

Oversee the coordination of work study funds.

Coordinate Federal and institutional financial aid award information with the Business Services Office and the funding source to ensure the accurate processing of student accounts and payment to the College.

Prepare and provide internal and external reports on student financial aid programs and scholarships.

Develop and implement procedures for financial aid audits.

Effectively prepare and maintain budget.

Be a change agent within Financial Aid to develop continuous improvement and identify opportunities for greater efficiencies in the area of financial aid to assure exceptional customer service is provided.

Supervise, support, and evaluate staff to include establishing goals and objectives and monitoring and advising staff on progress in order to promote the achievement of organizational goals and to contribute to employee professional development.

Serve on College and statewide committees.

Perform other duties as assigned.

Qualifications
Bachelor’s degree in a related field from an accredited institution required. Master’s degree preferred.

Minimum of five years of related experience in higher education required.

Prior leadership and supervisory experience required.

Knowledge of federal and state regulations relevant to veterans, federal and state financial aid, and other sources of student aid and indirect/direct lending.

Ability to design, oversee, and assess multiple aspects of a financial aid program, and implement changes and improvements as needed.

Ability to use, learn, and leverage the use of technology such as PeopleSoft, querying software, digital imaging, and federal financial aid databases.

Ability to evaluate workflow and processes to develop and implement plans/programs leading to greater efficiencies while leveraging technology.

Must possess excellent problem resolution, organizational, interpersonal, communication, leadership, and project management skills.

Must possess ability to:

• Focus and manage individual performance by helping others set performance goals and then, track results and evaluate performance effectiveness.
• Encourage others to implement better approaches to address problems and opportunities; lead the implementation and acceptance of change within the workplace.
• Use appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals.
• Set high goals for personal and group accomplishment; use measurement methods to monitor progress toward goals; tenaciously work to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
• Demonstrate a positive attitude and approach toward work.

Must embrace Mid-State’s core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.

Compensation & Benefits
Compensation is dependent upon experience and qualifications.

Benefits include health, dental, and vision insurance; life insurance; short-term and long-term disability; paid time off and holidays; flexible spending account; Wisconsin Retirement System; 403(b) and 457; employee assistance program; educational assistance; and employee wellness program.

How To Apply
To be considered for this position, you must complete an online application. You should have the following information available when completing an application:

• Contact information (addresses, phone numbers)
• Employment History
• Education
• Electronic copy of resume and transcripts

Application materials submitted via mail, fax, email, or in-person will not be considered.

Incomplete applications or applications noting 'See Resume' will not be considered.

Continuous recruitment with first review of completed applications starting March 19, 2021. Applications received on or after March 19th may be considered in a secondary pool.

Please note that Mid-State’s main form of communication during the recruitment process is email. In addition to receiving communications from email addresses with an @mstc.edu domain, you may receive emails from donotreply@invalidemail.com . Please be sure to watch your inbox as well as junk, spam, and clutter folders.

Equal Opportunity
Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access. Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: 715-422-5325 or E mail:aaeo@mstc.edu .

Optimize Your Online Application Experience
Below you will find a few technical tips to help ensure a positive and successful online application experience:

• Be sure to fill in each field in the application. You will receive an error message at the time of submission and your application will not be submitted if each required field is not filled in.
• Avoid clicking the back, forward, or refresh buttons while applying. Doing so will interfere with the submission and may result in data loss.
• Clear your browser's temporary files/cache and cookies prior to beginning the application.
• Disable pop-up blockers.
• Do not bookmark or favorite the application. Navigate to the careers site each time you wish to access your saved/submitted application.
• Your application session will remain open for 24 hours assuming you do not close your browser. To ensure submission, complete the application process within that time frame.
• The following browsers are currently supported:

Internet Explorer 9, 10, 11
Firefox
Google Chrome
Safari

• The following operating systems are currently supported:

Windows 7 and 8, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater.

If you experience issues in submitting your online application, please contact Human Resources at 715.422.5568.