Senior Assistant Director, Financial Counseling Services

Massachusetts, United States
Salary Not specified
Feb 24, 2021
Employment Level
Employment Type
Full Time

Senior Assistant Director, Financial Counseling Services

About Northeastern:

Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:

The Senior Assistant Director of Financial Counseling Services (SFS) assists with the processing, servicing and related counseling activities for Northeastern students/parents who are navigating the financial aid and student account activities in relation to affording a Northeastern education. The Senior Assistant Director will work collaboratively, along with other Counseling Services staff, within SFS and select external stakeholders. The Senior Assistant Director will work with both Financial Aid and Student Accounts to facilitate account payment, loan counseling, and payment plan establishment for individual and groups of students. Particular emphasis will be around the management of NU's institutional loan and payment plan programs.


The Senior Assistant Director represents Student Financial Services when working with campus enrollment teams and colleges to financially counsel and retain students, including attending any enrollment and recruitment events, such as open houses, orientations, and online presentations. The Senior Assistant Director may assist with training SFS staff on all NU Loan Program matters, including counseling services to students around the topics of student loan opportunities, loan repayment, managing debt, and long term financing options for student charges. As a member of the Counseling Services team, the Senior Assistant Director will assist in optimizing technology and data analysis to improve student experience, satisfaction, and success.


  • Bachelor's degree required. Master's degree preferred. 4-6 years' experience in student personnel administration, financial aid required. Prior banking or loan processing experience preferred. Knowledge of Title IV regulations, federal and institutional need analysis. Strong communication, interpersonal and organizational skills.

  • Knowledge of PowerFAIDS, Banner, Fly Wire, Microsoft Word, Excel and Access required.

  • Demonstrated ability to work with a diverse student population.

  • Flexible work schedule.

    Salary Grade:


    Additional Information:

    Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

    All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

    To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

    To apply, visit