Director of Employment Services

Pennsylvania, United States
Salary Not specified
Feb 24, 2021
Employment Level
Employment Type
Full Time

Director of Employment Services

About Susquehanna:
As a living, learning and working community, Susquehanna University affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply. Susquehanna University is an Equal Opportunity Employer.

Susquehanna University is a national liberal arts college committed to excellence in educating students for productive, creative and reflective lives of achievement, leadership and service in a diverse, dynamic and interdependent world. Its more than 2,300 undergraduates come from 35 states and 22 countries, and all students study away through Susquehanna’s unique Global Opportunities program. Susquehanna University’s 325 acre campus, noted for its beauty, is located in Selinsgrove, Pennsylvania, 50 miles north of Harrisburg in the scenic Susquehanna River Valley, about a three hour drive from Philadelphia, Washington, D.C., and New York City. For more information, please visit

Position Summary:
The Director of Employment Services is responsible for developing and implementing inclusive recruitment and retention strategies for faculty and staff. Key aspects of this role include analyzing information and implementing improvements in workforce planning, recruitment, retention and employment policies, procedures and practices. This role also leads the student employment process with the express goal of helping to meet the labor needs of the campus community while providing a meaningful experience for students to help prepare them for a successful transition to life, work and a career after graduation.

Essential Functions
  • Develop and implement inclusive recruitment and retention strategies for faculty, staff and student workers.
  • Create a robust infrastructure to support recruitment and retention strategies, which includes policies, procedures, reference materials and regular training for key stakeholders.
  • Analyze workforce metrics to recognize success and drive performance improvement. Set and implement recruitment goals to ensure recruitment strategies align with the institutional strategic plan.
  • Partner with the Chief Inclusion & Diversity Officer in the development of inclusive recruitment and retention practices.
  • Partner with the Career Development Center, Student Financial Services, and HR staff to integrate all aspects of student employment into one comprehensive program.
  • Ensure accurate records, reports and other written materials related to employment are updated regularly and shared with key stakeholders.
  • Ensure employment policies and procedures are compliant with applicable laws, regulations and institutional strategies.
  • Lead annual employee engagement survey, communication and training.
  • Provide leadership and supervision to the HR Assistant and HR Student Employee who support recruitment and retention work.
  • Partner with the Director of Compensation & Benefits in communicating our employment value proposition to faculty, staff and applicants.
  • Serve as a back-up for Director of Compensation & Benefits and VP of Human Resources as needed.

    Required Qualifications:
    Bachelor’s degree in Human Resources or related field: Industrial Relations or Psychology, Business Administration or Management with HR course work is required.

    Five years of human resources or related experience with a minimum of three years of leadership experience required.

    Job Competencies
    Collaborative self-starter with knowledge of principles, practices and functions of effective human resources management. Ability to integrate core values, integrity and accountability throughout institutional practices; ability to direct and contribute to initiatives and processes within the institution; ability to understand and apply information to contribute to the university’s strategic plan; ability to provide guidance to institutional stakeholders; ability to make strategic decisions and interpret data and information to solve practical problems and deal with a variety of concrete situations where limited standardization exists; ability to value and consider the perspectives and backgrounds of all parties. Demonstrated strong written and verbal communication skills with varied and diverse constituencies. Knowledge of principles and processes for providing customer service including active listening, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Strong time management skills, with ability to set priorities.

    Physical Demand
    Position requires the ability to stand or sit for extended periods of time. Position requires the ability to move about the campus. Must be able to travel long distances if needed, by airplane and by automobile. Position requires the ability to talk and to hear instruction. Position requires occasional manual dexterity and the ability to use fingers, hands, and arms to feel, handle, and reach. Position requires occasional stooping, crouching and bending. Position requires the ability to occasionally lift up to 10 pounds. Working conditions are indoor.

    Preferred Qualifications:

    Special Instructions to the Applicant:

    Benefits Eligible: Yes
    Number of Months: 12 months
    Other Number of Months:
    Work Schedule/Hours per Week:
    Posting Date: 02/23/2021
    Closing Date:
    Open Until Filled: Yes
    Anticipated Start Date:
    Posting Number: AH00711

    To apply, visit