Residence Hall Director #605115

Northern Arizona University
Arizona, United States
Salary Commensurate with experience
Feb 24, 2021
Employment Level
Employment Type
Full Time

Job Description

The Residence Hall Director (RHD) is a 12-month, full-time, Service Professional, live-in position that reports directly to a Residential Life (RL) Assistant Director. The start date for the position is November 2020 after completion of required hiring paperwork. The position is open until further notice.


The RHD role is a live-in position responsible for the total administration and operation of a residential community. RHDs are expected to provide welcoming and vibrant communities that foster personal growth and enhance the student experience. RHDs do this through staff and student development, resident outreach, community building, attention to facilities, emergency response, and administrative organization. Residential Life staff are expected to embrace and uphold the departmental Commitment to Inclusive Communities. RHDs manage residence halls ranging in size from 330 to 780 residents serving mostly first and second year students.


Staff Supervision & Development:

  • Hire, train, supervise, and evaluate 6-22 Resident Assistants; in some cases, directly supervise a Graduate Assistant Residence Hall Director(s).
  • Guide Resident Assistants in the implementation of the departmental Residential Experience (REX) community building model and resident outreach at the hall level.
  • Work with staff members individually and as a team to encourage growth and development.
  • Develop skills of Resident Assistants in peer helping and referral techniques.
  • Provide staff members with ongoing positive and constructive feedback. Handle individual staff concerns as they arise.
  • Facilitate staff meetings and participate in centralized staff meetings and in-services. Staff meetings are scheduled for Wednesday nights from 7:00 p.m. – 9:00 p.m. weekly.
  • Organize and facilitate staff development activities to promote a strong sense of team and support, and to respond to staff concerns.
  • Participate and assist in facilitating departmental student staff trainings in August and January. Plan and implement in-hall staff training sessions.
  • Provide functional supervision to a student Desk Manager charged with oversight of hall front desk operations and desk staff supervision in conjunction with central RL staff.

Student & Community Development:

  • Interact and build rapport with residents from a wide variety of social backgrounds, providing them with personal and administrative support.
  • Develop an inclusive and welcoming environment for residents and staff; be aware of current events and issues that may impact students; support the Commitment to Inclusive Communities.
  • Possess a strong understanding and commitment to the development of students.
  • Implement the departmental REX into community building efforts
  • Advise the elected Community Council officers to coordinate an effective council and support leadership development skill building. Attend weekly Community Council meetings.
  • Collaborate with Residential College staff to support the Residential College program including programmatic, administrative, and student staff (Residential College Ambassadors). Attend monthly Residential College Council meetings.
  • Support the Inclusion and Diversity (ID) Scholar program in hall with oversight by the Office of Inclusion: Multicultural & LGBTQIA+ Student Services.
  • Work with students to develop and maintain an atmosphere conducive to study and community living; encourage students to take responsibility for developing a communal atmosphere.
  • Counsel, advise, and provide appropriate referrals for residents in need of professional services, resources, and support.
  • Address emergency and crisis situations appropriately as they arise.
  • Apply conflict resolution skills and counseling techniques when responding to student crisis situations, roommate conflicts, student concerns, etc.
  • Be familiar with and enforce the rules and regulations of Northern Arizona University (Student Code of Conduct) and Residential Life (Standards of Residence).
  • Direct hall-level student conduct efforts and serve as a hearing officer for Residential Life and the Office of the Dean of Students. Address inappropriate behavior of students incorporating a student development perspective and in following due process, determine fair and appropriate educational sanctions, and complete appropriate documentation. Make conduct and counseling referrals as appropriate.
  • Initiate change by developing and implementing new ideas and concepts to improve the quality of life within the residential community.


  • Communicate regularly with Assistant Director/supervisor by providing accurate and detailed information and keeping supervisor informed of events in the hall on a timely basis.
  • Open and close residence hall at the beginning and end of each semester; submit summary closing reports.
  • Assist with residence hall operations including student room assignments, in-hall and between-hall transfers, paid vacancy sales, and other housing functions.
  • Utilize software to manage facilities work orders, hall occupancy, hall resources, student programming reports, student employment, etc.
  • Provide functional supervision to desk operations.
  • Review and authorize expenditures for community building, community council, and staff development; ensure Residential Life and NAU budgetary guidelines are followed.
  • Tour and inspect facilities to ensure building security and safety; recommend modifications in policy and procedure to upgrade safety and security of facilities. Facilitate monitoring of security system.
  • Serve as a liaison to departmental Facilities Coordinator(s). Report, track, and follow up on facilities issues in the hall. Advocate for facilities improvements to enhance student development and academic success within a residential setting.
  • Consider parents/family members as partners in the growth and development of residential students; provide timely follow up via email and/or phone with parents/family members regarding their students’ NAU experiences.
  • Attend scheduled weekly departmental Residential Life Team Meetings and other staff meetings, workshops, and development opportunities.
  • Serve on departmental committee to coordinate and manage processes, develop schedules and trainings, address critical issues impacting students and staff, etc.
  • Participate in and be present at Hall Openings & Closings, Homecoming, Family Weekend, Staff Selection processes, and other departmental programs and initiatives which may occur during evenings and/or weekends.
  • Provide and share on-call coverage for campus, including weekday, weekend, and holidays.

Summer Responsibilities:

Residential Life serves a variety of populations during the summer months including NAU students, special program participants, and conference guests from all over the United States and other countries. RHDs help ensure continuity of all departmental operations during the summer. Residence halls that close for the summer may necessitate a temporary move to another residence hall during that time. As the Residential Life summer program is a department-wide effort, summer responsibilities may include the following:

  • Participate in the hiring, training, supervision, and evaluation of student summer staff.
  • Attend summer staff meetings/Residential Life Team Meetings.
  • Participate in an on-call rotation for the campus community.
  • Provide oversight for building preparations and turnovers.
  • Support the management of building front desk, including staffing needs.
  • Assist with building walkthroughs and follow up on maintenance/custodial concerns.
  • Maintain regular communication with departmental, campus, and guest constituencies.
  • Maintain a high standard of customer service.
  • Plan for academic year community (Student Staff Trainings, Hall Opening, Community Building, Residential College collaborations, etc.) and departmental processes.
  • Coordinate with University Housing on various workgroups and committees to influence change in procedures and protocol.

Minimum Qualifications

Bachelor’s degree and three years of experience working with and/or leading students in a college setting, including two years of Residential Life employment experience.

Preferred Qualifications

Minimum qualifications as well as:

  • Master’s degree in Student Affairs, College Student Personnel, Counseling, Higher Education Administration, or related field (completed by position start date).
  • Graduate and/or full-time Residence Life employment experience.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.