Program Coordinator, Running Start

General Summary

About Highline College
Founded in 1961, Highline College is situated in a diverse community just 15 minutes south of Seattle. The college annually serves more than 16,500 students –– a student population of over 70% students of color, representing 35 nations and more than 100 languages. The college embraces equity, inclusion and social justice, with core goals of student attainment, diversity, community Engagement and sustainability. The student body at Highline College is made up of Transfer students, Running Start students, Professional-Technical students, International students, Comprehensive Transition Program for students with intellectual disabilities, Adult Basic Education and English Language Learners. In addition, we offer six bachelor of applied science, four-year degrees.

Mission and Vision
As an essential part of our mission and vision , diversity, equity and inclusion are promoted and fostered in all aspects of college life.

The Program Coordinator provides administrative support for the overall operations of the Running Start program. This position is responsible for providing high-quality customer service to students, parents, and other internal and external stakeholders. The Program Coordinator will respond to inquiries from via phone, email, in-person and virtually; receive and process student forms and documents. This this role will often serve as the initial point-of-contact for students. The Coordinator facilitates the enrollment and matriculation of new Running Start students. The Coordinator is also responsible for maintaining accurate student records.

Running Start is a dual-credit program that allows high school juniors and seniors to enroll in college courses. Highline College enrolls 1400+ Running Start students annually. The department is responsible for administering the Running Start program, which includes enrollment management, student advising, and support. Running Start is organized within Advising & Enrollment Services unit of the Student Services division. The person in this position is expected to contribute fully as a member of the unit and division, supporting other functions when necessary.

This position is a classified full-time position, which is eligible for overtime. Schedule: Monday - Friday, 8:00AM - 5:00PM. During Spring quarter 2021, this position will work remotely. Future work location will be determined by the direction of the State of Washington COVID Roadmap to Recovery plan.

Salary Information: The above salary reflects the starting step (Step C) Range 38 for this classified position and includes a 5% King County compensation provision. As a newly employed classified employee, based on annual increments, it will take 5 years to reach Step L on the salary schedule. This does not reflect any contractual changes, legislative mandated salary increases or Cost of Living Increases (COLA's) that may be approved in the future.

Essential Tasks

Reporting to the Director of Running Start, this position will:
Customer Service (40%)

• Provide high-quality customer service to students, parents, and the general public by creating a welcoming environment and providing responsive and accurate information in-person, virtually, by phone, or email;
• Oversee reception/front desk operations; establishing excellent customer service practices, ensuring sufficient front desk staff coverage, students and other clients are greeted promptly, reception space is clean and decluttered, and self-service forms are accessible;
• Supervise part-time program support staff; train new part-time staff and provide daily supervision and guidance;
• Assist students with scheduling advising appointments with Running Start advisors or staff; assist with rescheduling appointments when necessary;
• Check in students for advising appointments and notify appropriate staff;
• Make referrals to various campus departments and services when appropriate.

Administrative (35%)

• Maintain accurate student records and assure comprehensive record-keeping in accordance with college, state, and federal policies;
• Receive and process Running Start forms and documents including applications, enrollment forms, and textbook requests;
• Coordinate purchasing and maintain budget records for the department in accordance with college and state policies;
• Coordinate and implement student communication plans for Running Start students and subgroups (fee waiver, academic standards), utilizing email, phone, social media, and other modes of communication;
• Support the director and staff with scheduling and organizing Running Start related events such as orientation sessions and workshops;
• Update office signage and web pages with information such as hours of operation, as needed;
• Update training guides and materials for front desk operations as necessary;
• Perform general office tasks such as filing, coding, and scanning as assigned.

Running Start Enrollment Support (15%)

• Facilitate the enrollment of new Running Start students by providing information about enrollment steps to prospective students and parents, receive and process Running Start applications and forms from new students, and provide guidance on student’s next steps;
• Coordinate the onboarding of new Running Start students each quarter, tracking students’ progress towards matriculation, and coordinating efforts to capture enrollments (call campaigns, emails, etc);
• Facilitate Running Start information sessions for groups of prospective students, parents, and the general public.

Community and Professional Development (10%)

• Provide input into policies, processes and procedures to advance the college and unit missions and objectives;
• Actively engage in campus committees, meetings, events, trainings, and professional development opportunities to further develop professional competencies and knowledge;
• Develop collaborative relationships across campus departments, with high schools, and transfer institutions;
• Serve as a representative of both the department and Highline College at campus and community events.

Competencies Required

• Capable of working both independently and as a collaborative member of a team;
• Exhibits exceptional customer service and communication skills that foster the respect and confidence of others;
• Commitment to high-level customer service adapted to student/customer needs while also ensuring adherence to regulations;
• Measurable cultural competency skills, including a commitment to anti-bias and equity and an appreciation of a highly diverse environment;
• Shows a high level of professionalism by contributing to a positive work environment and a commitment to high-quality work;
• Demonstrates strong organizational skills with an ability to manage timelines and details;
• Ability to take initiative, actively identify areas for improvements and propose solutions;
• Thorough understanding and ability to maintain the confidentiality of protected information;
• Able to navigate an electronic environment; must be proficient with Microsoft Word, Excel, PowerPoint, Outlook, Google drive, and web browsers. Familiarity with Administrative Systems/HP 9000 and PeopleSoft desirable;
• Ability to articulate the community college mission through action.

Qualifications

Minimum Qualifications

• High School completion or equivalent; AND
• Two years of full-time administrative experience with an emphasis on program support, data management or customer service.

OR

• Equivalent combination of education and experience.

Desired Qualifications

• AA degree or higher;
• Experience working with high school-aged students or experience working in a higher education setting;
• Experience with PeopleSoft;
• Fluency in languages other than English.

Supplemental Information

APPLICATION PROCEDURE
Your online application must include the following to be considered complete:

1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;
2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for the position;
3. A one-page response to the Supplemental Question.

CONDITIONS OF EMPLOYMENT:
• National Criminal Background Check may be required;
• This position is covered under the Washington Public Employees Association (WPEA) bargaining agreement.

NEED APPLICATION HELP?
Should you have any difficulties uploading your documents or navigating the application process, please contact NEOGOV Technicial Support at 1-855-524-5627, Monday - Friday 6:00 AM to 6:00 PM Pacific Time.

HIGHLINE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER
Highline College is an equal opportunity employer. The College is committed to enhancing the diversity of our faculty and staff, as well as our student population. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identity diversity. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, maritial or veteran status, disability, or any other legal protected status.

REASONABLE ACCOMMODATIONS
The College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at (206) 592-3812. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

TITLE IX COMPLIANCE
Highline College complies with Title IX regulations. For details on our policies, see our website https://humanresources.highline.edu/faculty-and-staff/policies/title-ix/