Associate Director - Financial Aid

Posting Details

Job # 036809 Department Code 00000 Department Office of Financial Aid Job Title Associate Director - Financial Aid Location Syracuse University Pay Range Commensurate with experience Staff Level S5 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

Direct, supervise, and provide leadership for the all communications, marketing, and website functions within the Office of Financial Aid and Scholarship Programs. The Associate Director is responsible for administering a comprehensive communication plan in consultation and collaboration with the University’s Division of Marketing and Communications and their strategy, and overseeing a robust financial literacy program. The position supervises two staff members, one responsible for sending outgoing communications, the other for the financial literacy program that is fully integrated into the student’s academic and co-curricular experience while providing tools for scholarship searches and student loan repayment options.


A bachelor’s degree in journalism, communications, public relations or marketing.

5 years of experience working in the communications field.

Job Specific Qualifications

In depth knowledge of federal, state and institutional financial aid policies and procedures.

Ability to solve complex issues and work both collaboratively and independently in a fast-paced, high stress environment. Well-developed analytical, cognitive, and computer skills are required.

Superb communication and editing skills are required and well as experience in developing web content, e-newsletters, forms, etc.

Ability to supervise and motivate staff.


Create, implement, monitor, and measure the success of a comprehensive communications plan for the Office of Financial Aid and Scholarship Programs. Ensure that all communications from F/A are in alignment with the University’s Division of Marketing and Communication, user-centered (e.g. easy-to-understand language and instructions, warm tone, brief, clear, and ADA -compliant) and meet Title IV regulatory standards. Create, update and maintain documentation of comprehensive communication procedures, the online reference manual, and an annual calendar of all publications and communications. Send 350,000+ communications annually. Serve as the primary liaison between F/A and Marketing and Communications.

Continuously review and maintain the website and Myslice information for the Office of Financial Aid and Scholarship Programs employing messages and content consistent with the University brand. Write, edit, review and produce brochures, booklets, informational flyers, web content, social media posts, e-newsletters, forms, emails and letters. Review and analyze data files to ensure accuracy in mailings.

Provide supervision and direction for the financial literacy program including website development, publications and inclusion in the overall communications plan.

Supervise 3 full time staff (financial literacy and communications).

Manage flow and process of aid forms/applications into OnBase.

Physical Requirements




Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 02/18/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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