Financial Aid Systems and Operations Coordinator


Thank you for your interest in the University of Indianapolis! The University is a private, liberal arts university located on 65 acres, just minutes from downtown Indianapolis. With more than 700 faculty and staff, it is a place where you can become part of a close-knit campus community that emphasizes the importance of community partnerships in the future growth of the University.

UIndy’s mission is to prepare its graduates for effective, responsible, and articulate membership in the complex societies in which they live and serve, and for excellence and leadership in their personal and professional lives. The motto of "Education for Service" provides the foundation for our work to better our communities, both near and far.

As University employees, we know the work we do is important to our students and our communities. To accomplish our mission, we welcome talented, civic-minded and diverse individuals from all career levels to help maintain our high standards of excellence and quality. If you want to join our dynamic environment and experience hard work, creativity, and teamwork, we welcome your application!

The University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, creed, sex, sexual orientation or identity, marital status, national origin, disability status, or protected veteran status. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX.


The University of Indianapolis seeks applications for a Financial Aid Systems and Operations Coordinator. This is a 40 hour per week, non-exempt staff position.

The Financial Aid Systems and Operations Coordinator is responsible for process improvement, analysis of data to solve management problems, databases management and running Banner and COGNOS programs which includes the exchange of data with the federal processing center, data discrepancy resolution, missing information and award letter generation, and other Banner reports and jobs.

With comprehensive knowledge of federal and state aid programs, review of confidential information, and an understanding of University policies and procedures, the Coordinator awards federal, state and Ulndy financial aid to all undergraduate, graduate and adult learners.

The Coordinator also has autonomous responsibility for administering over 250 endowed scholarship programs each with unique eligibility and awarding criteria.


  • Write and execute Banner processes and/or COGNOS programs and manage file exchanges with federal processor and CampusLogic portal
  • Manage file exchanges for five state aid programs totaling over $11 million dollars
  • Manage all systems that move financial aid applications from receipt to award letters. Troubleshoot system problems and serve as a resource for staff with technical questions.
  • Write ad hoc reports to inform management decisions
  • Support Assistant Director for Financial Aid Systems in managing data exchanges with the Indiana Commission for Higher Education and in communicating critical information to state aid recipients
  • Generate missing information letters, award letters and other processes that impact the workload of processing specialist staff and student employees
  • Support recruitment efforts of admissions staff through follow-up contact with prospective students
  • Perform needs analysis, verification, packaging, award adjustments, and other procedures necessary to deliver financial aid to students


  • Demonstrated technical experience with batch processing, relational databases and experience with report creation is preferred
  • A minimum of a Bachelor's Degree, preferably with Information Systems or related major
  • Ability to manage multiple, demanding tasks in a time sensitive work environment and have a sense of urgency in completing those tasks
  • Knowledge of computing systems, file exchange protocols and general technical expertise
  • Ability to communicate complex policies and procedures in written and verbal form to students, parents, staff and other stakeholders
  • Possess a positive, others-oriented attitude and a sincere desire to provide service beyond the student's or parent's expectations


  • Free Parking
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Tuition Discount

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