Assistant Director, Business Operations

Location
Massachusetts, United States
Salary
Salary Not specified
Posted
Feb 17, 2021
Employment Level
Administrative
Employment Type
Full Time


Assistant Director, Business Operations
Target Hire Date
03/15/2021 - 18 days to go
Join our community and experience Emerson College!

Under the guise of senior administration this position will manage and streamline day-to-day operations of our large scale program, Speech@Emerson to ensure it functions in a high quality, efficient and fiscally responsible manner. The candidate will be responsible for informing, streamlining, and implementing fiscal planning, budgeting, procurement, process development, and the implementation of standard operational procedures.

The Communication Sciences & Disorders (CSD) online Master's program, Speech@Emerson, combines online and in-person learning for aspiring speech-language pathologists across the US. Our program prepares students to become Speech-Language Pathologists (SLPs) capable of working in any setting, with a variety of disorders, across the lifespan.

CSD is seeking an Assistant Director, Business Operations that will manage and streamline day-to-day operations of our large scale program, Speech@Emerson, to ensure it functions in a high-quality, efficient and fiscally responsible manner. In partnership with CSD leadership the Assistant Director is responsible for informing, streamlining, and implementing fiscal planning, budgeting, procurement, process development, and the implementation of standard operational procedures. This person will work with vendors and senior administrators to secure technical solutions, develop budgetary and payment models and oversee and implement strategic initiatives that will impact the growth and longevity of our students, alumni and community members. The Assistant Director will work cross-functionally with central offices and CSD administration to analyze and improve organizational processes, and will help inform quality, productivity and efficiency across the program and department.

Business Operations:
  • Oversee and monitor daily operations of a large scale program and problem solve issues with an end-to-end resolve approach.
  • Analyze data to inform and improve business processes and overall operations.
  • Create and maintain audit controls to ensure quality of data, service and information.
  • Create processes and business models that will allow the program to scale.
  • Partner with leadership to develop and document standard operating procedures for accreditation and training purposes, as well as to meet business objectives, ensure compliance and ability to scale.
  • Develop and oversee the programs annual business operating calendar that includes pivotal time frames.
  • Oversee and inform the advancement of systems, documentation and centralization of information.
  • Develop models and platforms that will inform and support student and program community members (faculty, facilitators, convenors, placement supervisors, etc.).


Integrations with leadership and institutional vendors:
  • Partner with leadership to inform and prioritize projects and participate in short and long-term planning to further the department's program goals.
  • Establish and maintain relationships with institutional vendors (2U, IES and publishing companies, etc.) and central departments to inform and secure standard operating procedures, technical solutions, reports and large scale reconciliations.
  • Provide guidance to contract vendors to ensure efficient operations and high quality service.
  • Facilitate different teams to foster exchange of ideas, lead projects and provide cross-functional learning opportunities.
  • Create and present proposals to management and stakeholders.


Finance & Budget:
  • Oversee the budget, manage financial expenses and maintain accurate records of spend and revenue to track fund balances.
  • Analyze financial data to forecast cost and complex budget projections.
  • Lead fiscal reconciliation(s) with 2U, IES, and institutional partners.


Your Skills and Experience:
  • Bachelor's degree or equivalent experience is required.
  • 3-5 years of experience in business or administrative work settings.
  • Advanced analytical, technical, and problem-solving skills to adapt policies and systems to advance models, initiatives, and programs.
  • Ability to focus on providing analyses and applying results to improve business operations.
  • Ability to devise solutions with limited information and use past experience or precedent to identify solutions to resolve issues.
  • Experience managing heavy volume in a deadline-driven environment, and the ability to manage multiple timelines.
  • Advanced excel skills manipulating spreadsheets (pivot tables, V look-ups, charts).
  • Fluent in Microsoft Office, Adobe, and Google Suite.
  • Experience overseeing and developing complex budget and financial models Fluent developing, documenting, and implementing standard operating procedures.
  • Able to present effectively to small and large groups and working productively with a wide range of constituents in a diverse community.
  • Experience partnering with vendors, stakeholders and administration to lead and implement projects.
  • Able to handle sensitive issues and maintain confidentiality.
  • Ability to work autonomously and resourcefully.
  • Excellent customer service and interpersonal skills with personnel at various levels.
  • Excellent oral and written communication skills.
  • Able to work occasional nights, weekends, and during program Immersions. You'll be preferred if you have:
  • Experience working with multiple databases and platforms.
  • Fluent with webinar technology such as Zoom.
  • Experience with Salesforce, Banner, Workday and Cognos.
  • Strong budgetary and accounting background.


You'll be preferred if you have:
  • Experience working with multiple databases and platforms.
  • Fluent with webinar technology such as Zoom.
  • Experience with Salesforce, Banner, Workday and Cognos.
  • Strong budgetary and accounting background.


Work Environment:

  • Typical office environment: Yes. Remote and in Boston.

  • Ability to sit or stand for long periods: Yes.

  • Ability to concentrate

    Grade of Position: A16E

    Scheduled Weekly Hours: 36.25

    Hiring Range: $61,350.00 - $64,300.00

    This position will be exclusively represented by the Service Employees International Union (SEIU), Local 888 for purposes of wages, hours and other terms and conditions of employment.
    To apply, please visit: https://emerson.wd5.myworkdayjobs.com/en-US/Emerson_College_Staff/job/Boston-Campus/Assistant-Director--Business-Operations_JR002489

    About Us
    Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

    Diversity Statement
    Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: titleix@emerson.edu

    Annual Clery Report
    n accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

    Grade Ranges
    Information on Emerson College staff grade range

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