IT Business Owner

Georgia, United States
Salary Not specified
Feb 16, 2021
Employment Level
Employment Type
Full Time

IT Business Owner

Job ID 224068
Location Statesboro, Georgia
Full/Part Time Full-Time
Regular/Temporary Regular

About Us
Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelors, masters and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Department Information
0627300 - Service & Delivery Bus. Proc.

Job Summary
The IT Business Owner serves as the primary IT point of contact for a division(s) within the University providing strategic and operational planning as well as project management. This position will work with senior leadership in the assigned division to create strategic roadmaps that will deliver innovative technology solutions to grow the business. In addition, the IT Business Owner will be accountable for identifying process improvements, reporting on Service Level Agreements for his/her assigned division and managing project portfolios for assigned division.

  • Perform related duties as assigned to support the mission of the University
  • Represent assigned division (as needed) on governance committees
  • Partner with Service Operations to deliver Service Level Agreements (SLAs) to assigned division and track metrics for tickets to ensure SLAs are met
  • Identify and champion process improvements and collaborate with IT Business Analysts team to propose a solution
  • Possess an understanding of enterprise applications used by division
  • Collaborate with team of IT Business Analysts and assist in resolving operational tickets that are submitted by customer when needed
  • Conduct quarterly business review with leadership within the division to review IT service and projects
  • Perform duties and responsibilities with or without reasonable accommodation
  • Serve as central point of engagement for assigned division allowing for better communication within higher levels of administration
  • Build and maintain relationships with all business units within division to translate business drivers into IT strategy
  • Develop the division's (business units) IT strategy into a roadmap that aligns with university strategic plan (pillars)
  • Foster innovation, planning and projects
  • Ensure collaboration between business units for IT projects occurs when needed
  • Serve as the single point of approval specific to the PMO project intake process
  • Partner with PMO to manage the project portfolio for division

    Required Qualifications
    Educational Requirements

  • Bachelor's degree

    Required Experience
  • Five or more years of related work experience
  • One or more years of experience managing customer and vendor relationships, and projects

    Proposed Salary
    $62,100 - $80,700

    Required Documents to Attach
  • Please provide three (3) professional references in the Required Documents to Attach section on your application.

    Knowledge, Skills, & Abilities

  • Consistently exhibit engaging customer service
  • Navigate web access and email with or without reasonable accommodation
  • Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
  • Ability to troubleshoot to ensure customer needs are met and escalate issues appropriately as needed; and make independent judgement
  • Ability to work well in a diverse environment with diverse populations
  • Capacity to learn and/or adapt to and interpret new technologies to provide solutions for customer needs or issues

  • Knowledgeable about various hardware and software systems, integrated systems, and event driven programs
  • Adhere to University policies and procedures to meet Institutional goals and support
  • University's mission for student success
  • Demonstrated knowledge of divisional application servers and information systems installed on them in order to understand risk

  • Demonstrate commitment to inclusiveness by working well with diverse populations
  • Exceptional written and oral communication; organizational and time management, leadership, analytical/problem solving, and human relations (including professional customer service) skills.
  • Demonstrate appropriate organizational skills as required for specific position
  • Demonstrated ability to work in cross-functional environment
  • Possess a superior work ethic

    Apply Before Date
    March 5, 2021

    Contact Information
    For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at

    For technical support, please call the Shared Services Center at (877) 251-2644 or

    Conditions of Employment
  • Georgia Southern University is a Tobacco and Smoke-Free Community.
  • Successful completion of background investigation and legal authorization to work in the US prior to employment.
  • Must be able to perform duties and responsibilities with or without reasonable accommodation.

    Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

    Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

    Equal Employment Opportunity
    Georgia Southern University provides equal opportunities to all employees and applicant for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

    Other Information
  • Must be able to perform duties and responsibilities with or without reasonable accommodation.
  • Work generally performed in an office environment
  • Travel required
  • Workweek may occasionally extend beyond 40 hours to evenings and weekends

    Background Check
    Standard and Education

    Other Information
    Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from historically underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.

    To apply, visit:


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