Director of AV Services

New York, United States
Salary Not specified
Feb 16, 2021
Employment Level
Employment Type
Full Time

Posting Details
Position Information

Position Title
Director of AV Services

Type of Position

Job Function
Reporting to the Dean of Barnard Library & Academic Information Services ( BLAIS ), the Director of Audiovisual Technology Services (AV Services) is responsible for the oversight and delivery of the audiovisual technology services of Barnard College, a core aspect of academic infrastructure. In addition to maintaining and keeping inventory of existing systems, the Director leads in the design and project management of audiovisual installations and implementations for new and renovated classrooms and event spaces. The Director manages, schedules, and supervises a team of Audiovisual Services Technicians (AV Techs), who provide audiovisual support for all major events (including online webinar events) as well as daily classroom support. The Director also creates training sessions for faculty, in collaboration with other departments, in particular related to hybrid and hy-flex instruction.

Instructional Media & Tech Svc

Reports to Title
Dean of Barnard Library & Academic Information Services (BLAIS)

Full or Part Time
Full Time

Number Of Months

Position Summary Information

Essential Duties Summary
1). Manage daily operations of the AV Services department
-Recruit, hire, supervise, and schedule the AV Tech staff of Local 2110 Union employees.
-Recruit, hire, train, supervise and schedule AV student workers.
-Develop and manage the creation of training, documentation and support materials for AV equipment and systems on campus.
-Negotiate stakeholder needs for classroom and event support services; assess service efficacy and quality.
-Use assessment (feedback, surveys, and quality control checks) to create, evaluate and implement new unit policies, procedures, best practices, service models and services.
-Meet and communicate regularly with colleagues from Events Management, BCIT , the Registrar, Student Life, Facilities and other campus partners regarding audiovisual needs.
-Collaborate with staff and stakeholders, including Events Management staff, faculty, students, and administrators on the optimal audiovisual setup for specific classrooms, particular venues, or events.
-Create services for a diverse set of stakeholders. Ensures staff and stakeholders are treated with empathy and respect.
2). Project management and design
-Establish and maintain a long term classroom and event space AV system refresh cycle and projected budget, including computers.
-Research new equipment and systems for compatibility and sustainability within the Barnard AV ecosystem.
-Coordinate with the Dean of BLAIS , the Director of IMATS and other campus stakeholders to design and refine innovative and adaptable AV systems and solutions for classrooms and event spaces on campus.
-Work with College planners and outside architects, consultants, engineers, contractors, and integrators to design and specify audiovisual equipment for new and renovated spaces.
-Act as project manager for all audiovisual projects, from planning and budgeting to scheduling and installation, ensuring all timeline, scheduling and communications are complete; follow College budget procedures around contract work, such as bids, quotes, and capital expenditures allowances.
-Ensure that all new or renovated AV systems meet the needs of the college and adhere to the established college standards.
-Consult with other campus partners on desired A/V installations that fall outside of AV Services purview. Provide recommendations for purchases and installation options based on AV Services standards and best practices.
3). Systems and Equipment Management
-Coordinate requests for audiovisual equipment and other support services associated with all courses, meetings, special events, and performances.
-Sustain an appropriate inventory of supplies and equipment; ensure that all equipment is in good working order.
-Oversees routine checks of multimedia classrooms and other campus venues to ensure systems are operational and optimized for use.
-Monitor classroom A/V systems or other equipment-related technical problems.
-Lead in-house AV system maintenance, repair, upgrade and installation; coordinate with outside contractors on more advanced repairs.
-Coordinate with BCIT , Facilities, Events Management and other campus partners on the maintenance and upkeep of shared responsibility resources.
-Provide training opportunities to the AV Technicians to keep them current of technological changes and empower them to resolve problems.
-Prepare reports on equipment inventory, usage, scheduling, and costs.
-Ensure excellent communication of process and progress for systems and service; keep faculty and staff well informed of any problems or changes to AV systems that may affect them.
-Create the unit budget annually, manage the unit budget and prepare expenditure reports
4). Performs special projects and other duties as assigned.

Knowledge Skills and Abilities
-Ability to understand and meet the needs of the campus community by delivering well-planned, quality audio-visual technology and support services in a timely and accurate manner.
-Experience in managing complex projects.
-Record of providing excellent customer service.
-Excellent communication skills.
-Flexibility and demonstrated ability to work collaboratively.
-Thorough understanding of current media systems and equipment, including Crestron and Extron control systems.
-Knowledge of video and audio conferencing, video streaming, and specialized equipment for classroom use (such as smart boards, personal response systems, etc.).
-Strong computer skills and an understanding of computer network principles.
-Hands on technical skills and an aptitude for troubleshooting, adjusting, and repairing audio-visual equipment.
-Demonstrated understanding and responsiveness to a multicultural, diverse and inclusive workplace
-Ability to work occasional evening and weekend hours

Required Qualification Summary

-Bachelor's degree and 5-7 years of experience providing audio-visual support for presentations and live events, preferably in a higher education setting.
-3 years of demonstrated supervisory experience.

Preferred Qualification Summary
-Knowledge and use of EMS
- CTS Certification
-Experience in higher education

Posting Detail Information

EEO Statement
Barnard College is an Equal Opportunity Employer. Barnard does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, or any other legally protected basis, and to the extent permitted by law. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels.

Open Date

Open Until Filled

Supplemental Questions
Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents
  1. Curriculum Vitae
  2. Cover Letter/Letter of Application
Optional Documents