Financial Aid Specialist

New York, United States
Salary Not Specified
Feb 15, 2021
Employment Type
Full Time
Posting Details

Job # 036812 Department Code 00000 Department Office of Financial Aid Job Title Financial Aid Specialist Location Syracuse, NY Pay Range Commensurate with experience Staff Level S4 FLSA Status Non-exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

A department of 8 FT personnel, the Financial Aid Services ( FAS ) team is charged with analyzing over 3,000 entering, and over 2,500 returning student applicants. Candidate must be highly motivated, with thorough knowledge of financial aid regulations and experience in both federal and institutional needs analysis. Must be cognizant of university goals while evaluating needs of financial aid applicants. Able to interpret ever changing federal regulations and requirements, and advise applicants on promptest resolution. Should take initiative and be able to prioritize workload with little guidance. As a member of The Office of Financial Aid and Scholarship Programs, the individual will represent the office during on campus events, and also participate in community events.


Associate’s degree and/or an equivalent combination of education and experience (Bachelor’s degree preferred).

3-5 years experience working in Financial Aid.

Job Specific Qualifications

Thorough knowledge of and experience with federal needs analysis methodology. Basic familiarity with institutional methodology.

Ability to analyze families in diverse populations and situations objectively and communicate with professionalism and compassion.

Ability to work in fast paced environment while paying close attention to detail, and prioritizing work load in order to meet numerous deadlines, crucial to meeting the University enrollment goals.

PeopleSoft behavior and activity as related to needs analysis is desired


Research and analyze a multitude of documentation, including, but not limited to: PROFILE and FAFSA application information, institutional reports, business and real estate information, as well as legal documents, in order to resolve student eligibility issues and ensure an equitable distribution of aid within federal, state, and institutional policies and regulations.

Perform federal & institutional tax verification: adjust and verify parent and student income and assets to ensure compliance with federal and institutional regulations.

Apply needs analysis to determine federal and institutional need and use professional judgment as appropriate to make adjustments to calculations.

Balance the stewardship of institutional, state and federal aid funds with the needs of the family, as well as the goals of the university, while carefully analyzing each family situation.

Communicate with families regarding complex and delicate family situations in an attempt to clarify aid eligibility. This often consists of expertly asking questions about and discussing potentially volatile marital and custody situations, living situations, complex business situations and activity, federal tax filing requirements, and citizenship/residency statuses. Counsel/advise students/parents on federal, state and institutional policies and procedures related to these situations.

Collaborate with colleagues to evaluate complex circumstances that require a number of proficiencies to resolve.
Work with other FAS team members and the Associate Director in determining acceptable documentation for resolving discrepancies. Create and update communications used to clarify those requirements, and intended for swift resolution.

Assist Systems area in testing annual PeopleSoft updates.

Represent the office during on campus events, and also participate in community events. Attend annual training conferences to keep current on ever changing federal and state regulations, and institutional policies.

Physical Requirements




Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 02/15/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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