Product Manager, Bloomberg Cities Network

Johns Hopkins University Centers for Civic Impact is hiring a Product Manager to support the development of strategy, communications, and vision for its newly launchedBloomberg Cities Network. The Product Manager will serve critical strategic functions on the team responsible for the development of the Network -- determining how the website and its online communities are grown and clearly communicating its objectives and plans to a diverse set of stakeholders both inside and outside the University.

Our selected candidate must have a proven track record of keeping numerous, rapidly changing projects and people working toward a common organizational goal and be proficient in balancing the needs of multiple audiences. We are seeking a Product Manager with expert communication skills who is able to gather and solicit feedback with expertise in interpersonal relationships, active listening, and empathy.

The Product Manager is a strong collaborator who helps define the vision for the Network, sets goals, and drives meaningful impact. Our ideal candidate can quickly become a point of contact for the site, who will prioritize its continuously evolving demand, favoring simple solutions whenever they are available.

This position reports to the Director of Communications.

Specific Duties & Responsibilities

Collaboration & Coordination (40%)

• Collaborate and coordinate with a diverse group of stakeholders, including various Johns Hopkins centers, other university and NGO partners, and crucially, Bloomberg Philanthropies
• Engage closely and routinely with the internal technology team and external tech vendors to help determine the best technical implementation/design while balancing time-to-market needs
• Partner with cross-functional teams and external partners to design, build, launch, and market functionality, capabilities, and content
• Define and proactively monitor key performance metrics to support and inform product decisions and clearly communicate these to stakeholders
• Engage in active problem solving with the communications, technology, and monitoring teams to determine trends and root causes
• Collaborate with technical, knowledge management, analytical, editorial/communications, and administrative teams to ensure the timely and accurate development of the Bloomberg Cities Network and its materials
• Provide analysis and background which provides high-level decision makers of potential product tradeoff decisions taking into consideration business opportunities, user experience, press demands, level of effort for internal teams and vendors, and the complexity of these solutions
• Partner with organizations to promote the adoption of the Bloomberg Cities Network as a source of best practices and cutting edge research

Strategic Planning (30%)

• Manage a product roadmap that may include defining user personas and journeys maps, in an agile, iterative fashion
• Define product requirements that result in the successful execution of Network initiatives
• Support the scoping and definition of new editorial content, resources, visualizations, analysis, and other products based on user needs and the availability of reliable data, prevailing research, relevance to the public, and use cases
• Participate in planning sessions with website development, technical, and data science teams
• Identify opportunities to improve the product and manage KPIs

Marketing (20%)

• Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making

Other duties (10%)

• Understand the availability of data and research necessary to power editorial content and visualizations for the site
• Additional duties as assigned