Library Operations Specialist (5495)
The Library Operations Specialist ensures the security and well-being of University Library patrons, employees, and the Library collection by monitoring conditions and activities throughout the library, enforcing policies, providing information to Library visitors and responding to emergency situations. The incumbent provides first-line technological and application support for personal computers, Library audiovisual technology, public computers, and public printers in the Library. This position also handles routine facilities and housekeeping issues. The incumbent will directly supervise student staff assigned to one of the Operations service desks - and indirectly supervise all other Operations Student Assistants.
- Patrol the Library building to enforce policies and maintain public printers and computers. Report emergency incidents to Public Safety and keep Library employees and patrons apprised of potential disruptions. Communicate housekeeping and maintenance issues to Facilities Management, and coordinate with appropriate offices to ensure the timely completion of projects and requested services with minimal interruption to Library operations and services. Oversee the evacuation of patrons and employees in the event of a building emergency. Assist in the set-up and take-down of events.
- Supervise part-time student assistants assigned to one of the Operations Service Desks, with essential responsibilities to include recruiting, coaching, supervising, and evaluating student staff. Assist patrons with basic searchesin the Library’s online catalog, and refer patrons to appropriate Library resources and service desks. Answer general questions about the Library, and communicate Library policies and services to patrons and the American University community. Ensure against the theft of the Library’s collections and equipment.
- Troubleshoot issues public computers and public network printers, and provide related software application support to patrons. Perform triage on reported technological issues, and provide patrons with basic technological support for their electronic devices, referring more complex technological problems to appropriate department(s) for advanced support.
- Oversee the punctual opening of the Library building, and ensure that all equipment and technology are functional. Secure the building at closing to guard against theft of Library resources and prevent individuals from accessing the space after hours.
- Compile, analyze and distribute statistics as well as detailed reports of services provided at the Information Desk, Print Center, and Graduate Research Center.
- Serve as a courier for campus deliveries. Participate in departmental meetings and projects as needed. Perform other duties as assigned. Serve on other University or Library committees, task forces, or working groups.
Position Type/Expected Hours of Work
- 35 Hours/Week
- Specialist B
- The ability to work evening (until 12:30 AM) and weekend hours is required.
- The position is designated as “essential staff”, and the incumbent may be required to work when the University is closed.
Required Education and Experience
- High school diploma or equivalent.
- 1-3 years of relevant experience.
- At least two years of customer service experience in a professional setting required.
Preferred Education and Experience
- Associate's degree or equivalent.
- 2-4 years of relevant experience.
- General knowledge of campus facilities and locations is helpful.
Additional Eligibility Qualifications
- Education, Training, and/or Experience Required.
- The candidate must be able to work early mornings, evenings and a weekend day and evening.
- Hiring offers for this position are contingent on the successful completion of a background check.
- Click here to learn about American University's unique benefit options.
Current American University Employees:
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American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Nearest Major Market: Washington DC
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