Director Auxiliary Services
Director Auxiliary Services
External Link to Posting
Location of Workplace
Main UNCW Campus
Auxiliary Services - 35310
Business Affairs - 35000 Division
Brief Summary of Work for this Position
The Director of Auxiliary Services is responsible for overall administration and leadership for contracted dining services to include meal plans, retail dining, catering, concessions, and convenience stores; contracted bookstore; Trademark and Licensing; Parking and Transportation, and ID/card operation and services.
This position directly supervises four managers, with oversight for approximately 38 employees, and indirectly supervises contracted business partners’ managers and sales associates. In this role, the director is responsible to set direction, develop programs and initiatives, provide service excellence, and demonstrate respect for diversity and inclusion. The director has fiscal responsibility for approximately $26 million in operating budgets.
Minimum Education and Experience Requirements
Master’s degree in business administration or related field and three years of experience or a Bachelor’s degree and five years of progressive experience in higher education auxiliaries or related field may be substituted for the Master’s degree. Also looking for:
• Strong multi-level supervisory experience with professional staff and business partner positions
• Demonstrated ability to develop/manage budgets and oversee and allocate fiscal resources
• Facility and project management experience with auxiliary services operations
• Significant experience developing RFP’s, negotiating and managing contracts, and developing effective business relationships
• Excellent verbal and written communication skills; ability to listen, clearly articulate thoughts/directions/expectations and develop reports/proposals and make presentations
• Knowledge of best practices and trends related to auxiliary services operations and higher education administration
• Skilled at developing effective partnerships, negotiating contracts/agreements, and resolving conflict
• Ability to effectively manage multiple priorities, render thoughtful decisions and motivate others to reach excellence
• Ability to provide leadership in the generation and development of new revenue sources
• Sound understanding of the values and philosophy of auxiliary enterprises in a higher education setting and demonstrated passion for quality service
Preferred Education, Knowledge, Skills & Experience
• Six (6) years of progressive experience managing/leading a multifaceted auxiliary services department
• Project and /or process management certification
• CASP certification
• CPA or accounting degree
• Four to six years of experience with food service and bookstore retail operations
• General management responsibility and accountability for a multi-million-dollar auxiliary operation and budget
• Experience managing building operations and overseeing fiscal systems and technology systems, including compliance and risk oversight
• Experience with all phases of the architectural design process for major projects and renovations, and equipment procurement, maintenance, and replacement
• Experience developing comprehensive and integrated planning for auxiliary services that include financial, operational, staff and marketing resources
• Demonstrated competency in assessing new programs and services and expected start up and ongoing costs and potential revenues to determine feasibility
Primary Purpose of Organizational Unit
Auxiliary Services provides quality business and support services primarily designed for students, but also serving faculty/staff, departments, visitors, and local community. Services include food service, bookstore, card services, licensing and trademarks, parking and transportation, and other retail. The services and related facilities are self-supporting, and by enhancing partnerships and efficiencies, they generate scholarship contributions and residual non-restricted reserves.
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.
The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
Special Notes to Applicants
Months Per Year
Type of Position
Anticipated Ending Date if Time-Limited Positions
Job Posting Date
Posting Close Date
- Cover Letter
- List of 3 Professional References
- Curriculum Vita
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- * How did you learn of this opportunity with UNC Wilmington
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