Application Analyst III

We are looking for seasoned technology-savvy individuals who want to be a key contributor in reviewing, analyzing, and evaluating Information Technology Systems. Willing to dive deep, to provide top tier operations for a diverse group of production applications, and be a proactive starter in dealing with business problems, systems outages, and critical path university strategic initiatives. Is this you?

The Application Analyst III position at Miami University offers an engaging work environment, at a premier higher education institution, with exceptional benefit packages including healthcare, dental, and tuition reimbursement plus many other excellent resources to help our employees balance their professional and personal lives.

Our Application Analyst III team members will be expected to learn and instruct others in utilizing different tools, processes, and services, as well as work with and be mentors to peers to understand and support the systems under their responsibility.
Key duties include:
• Troubleshoot escalated issues for various software, services and processes.
• Identify application defects or system constraints and escalate for resolution.
• Respond to system health and performance alerts, take corrective action and suggest future mitigations.
• Collaborate with peer teams to identify and implement project operational needs and ensure sustainable, quality outcomes.
• Participate in change management practices.
• Create tools to automate routine tasks.
• Engage with development and infrastructure teams to proactively address service deficiencies.
• Recommend changes to improve the architecture of individual applications.
• Recommend steps to improve the design of applications including testing, observability and integration.
• Identify and create new knowledge content for procedures and user support.
• Lead incident resolution and project work.
• Investigate and resolve issues with business process and system integrations.
• Monitor systems and application performance in order to highlight problems and implement further improvements
• Perform installation and upgrades of applications on Linux and Windows Server.
• On call rotation for after-hours critical incidents.
• Participate in personal growth opportunities to grow technically and professionally.

Minimum Qualifications:

Bachelor's degree in Computer Science, Information Technology or a related field, earned by date of hire, and 3+ years of relevant work experience on Linux or Windows Server platforms.
OR
Associates degree in Computer Science, Information Technology or a related field, earned by date of hire, and 5+ years of relevant work experience on Linux or Windows Server platforms.
OR
7+ years relevant experience supporting enterprise systems on Linux or Windows Server platforms.

This position is available to persons who are currently located and authorized to work in the United States on a full-time and indefinite basis. (Persons authorized to work on such a basis include US citizens, lawful permanent residents (“green card” holders), asylees, refugees, and temporary residents under IRCA
This position is not eligible for H1-B Visa or OPT support. It is not eligible for PERM sponsorship.

Desired Qualifications:

The Application Analyst III reports to our Director of Application Architecture and Operations. We are looking for individuals with potential and the following qualifications.

• Advanced working knowledge of running applications on Linux and/or Windows Server operating systems.
• Understanding of shell scripting, web development languages, and SQL.
• Diagnosing issues with networking protocols such as DNS, HTTP/HTTPS and TCP/IP
• Basic experience with cloud based infrastructure and services.
• In depth experience across multiple system types with accessing, reading and interpreting error messages and log files to solve application problems.
• Leading engagements with customers to understand, troubleshoot and resolve reported problems.
• Developing documentation that is accessible and easy to follow.

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.   As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.